Amanda Treas
Milton,PA
Summary
Dynamic Program Supervisor at Keystone Human Services with a proven track record in employee training and operational oversight. Expert in enhancing performance through effective training sessions and administrative coordination. Demonstrated leadership in developing individualized support plans, fostering team collaboration, and ensuring compliance with regulations, while advocating for client needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Supervisor
Keystone Human Services
Sunbury, PA
02.2023 - 07.2025
- Supervised program implementation to ensure compliance with organizational standards and best practices.
- Developed training materials for staff to enhance service delivery and operational efficiency.
- Coordinated client assessments to tailor services based on individual needs and preferences.
- Monitored program activities, identifying areas for process improvement and enhancing service quality.
- Conducted regular evaluations of program effectiveness, ensuring alignment with strategic goals.
- Advocated for client needs within organizational frameworks, promoting inclusive practices and policies.
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Supervised daily operations of residential programs, ensuring compliance with regulations and quality standards.
- Developed individualized support plans in collaboration with clients and multidisciplinary teams.
- Coordinated scheduling of staff shifts to maintain adequate coverage and support for residents.
- Facilitated training sessions on safety protocols, promoting a culture of awareness among team members.
- Ensured compliance with state regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Provided leadership, guidance and support to staff members.
Direct Support Provider
Keystone Human Services
Sunbury, PA
09.2021 - 02.2023
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Coordinated recreational activities, encouraging social interaction and engagement among clients.
- Trained new staff on best practices for direct support and care techniques.
- Ensured compliance with safety regulations, maintaining a safe environment for clients.
- Safeguarded the dignity and privacy of clients by adhering to confidentiality protocols and treating them with respect at all times.
- Communicated effectively with families, keeping them informed about their loved one''s progress and addressing any concerns or questions.
- Improved overall quality of life for clients through assistance with daily living activities, such as dressing, grooming, and meal preparation.
- Monitored client progress, documenting behavioral changes and reporting to healthcare professionals.
- Provided companionship and emotional support, fostering positive relationships with clients.
Personal Care Assistant
Griswold Home Health Care
Bloomsburg, PA
02.2019 - 02.2023
- Provided personalized care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and personal hygiene, promoting independence and dignity.
- Administered medication as prescribed, ensuring adherence to healthcare plans.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored and documented client health status, reporting changes to medical staff promptly.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted families and clients through end of life care during Covid.
General Manager
Penn's Tavern
Sunbury, PA
01.2017 - 08.2019
- Directed operational strategies to enhance efficiency and productivity across all departments.
- Implemented performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Facilitated cross-functional collaboration to streamline processes and improve service delivery standards.
- Mentored department managers to strengthen leadership capabilities and foster a culture of accountability.
- Oversaw budget management, ensuring alignment with organizational goals while controlling costs effectively.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Certificate -
Frontline Supervisor Training
N/AHigh School Diploma -
Shikellamy High School
Sunbury, PA06-1998
Skills
- Employee training
- Operations oversight
- Performance enhancement
- Facilitation of training sessions
- Administrative coordination
- Organized schedule planning
Certification
- Frontline Supervisor Training
- First Aid/CPR
- Certified Diabetes Care
Timeline
Program Supervisor
Keystone Human Services
02.2023 - 07.2025
Direct Support Provider
Keystone Human Services
09.2021 - 02.2023
Personal Care Assistant
Griswold Home Health Care
02.2019 - 02.2023
General Manager
Penn's Tavern
01.2017 - 08.2019
Certificate -
Frontline Supervisor Training
High School Diploma -
Shikellamy High School