Jacqueline Morrison
Springfield
Summary
Dynamic Program Supervisor at Rise and Shine Enterprise with a proven track record in employee training and performance evaluation. Skilled in fostering team collaboration and enhancing client support, I effectively implemented process improvements that elevated operational efficiency. My strong communication and attention to detail ensure a positive workplace culture and successful project outcomes.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Program Supervisor
Rise and Shine Enterprise
Springfield
03.2022 - Current
- Partnered with program management on recommendations, process improvements, and corrective action plans.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Trained new employees on company policies, job duties, and performance expectations.
- Set specific goals for projects to measure progress and evaluate end results.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Maintained positive working relationship with fellow staff and management.
- Evaluated employee performance through periodic reviews and documented results accordingly.
Resident Care Coordinator
Elder Health and living
Springfield
08.1995 - 03.2021
- Helped clients stay happy and healthy by providing mental and emotional support.
- Performed assessments on new admissions and provided orientation to new residents regarding facility rules and regulations.
- Recruited, hired and trained new medical and facility staff.
- Supervised staff during their shifts ensuring tasks are completed correctly.
- Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
- Recorded patient conditions and vital signs before and after medical operations.
- Administered medications as prescribed by physicians according to established policies and procedures.
- Organized games and other activities to engage clients and offer mental stimulation.
- Provided support and guidance to residents in daily living activities.
Skills
- Employee training
- Team building
- Client support
- Conflict resolution
- Performance evaluation
- Communication skills
- Record keeping
- Staff supervision
- Goal setting
- Attention to detail
- Time management
- Multitasking capacity
Certification
- OIS TRAINING
- CPR TRAINING
Languages
English
Professional
Affiliations
- Horse backriding
- Making Hats
References
References available upon request.
Timeline
Program Supervisor
Rise and Shine Enterprise
03.2022 - Current
Resident Care Coordinator
Elder Health and living
08.1995 - 03.2021