Amanda Trent
Campton,KY
Summary
Empathetic professional skilled in managing customer interactions and resolving inquiries. Adept at multitasking and prioritizing responsibilities to enhance service delivery and improve client experiences.
Overview
8
8
years of professional experience
Work History
Support Services Associate
Kentucky River District Health Department
Campton, KY
08.2025 - Current
- Handled sensitive customer information securely following strict protocols established internally regarding data privacy protection measures such as encryption standards required when transmitting files electronically via email attachments sent from company email accounts only.
- Processed patient registrations accurately using electronic health record systems.
- Coordinated appointment scheduling to optimize clinic workflow and reduce wait times.
- Maintained up-to-date knowledge of insurance verification procedures and requirements.
- Assisted patients in completing necessary forms, ensuring compliance with regulations.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
Childcare Provider
KidTown
Cynthiana, KY
07.2024 - 08.2025
- Developed and implemented engaging educational activities to stimulate cognitive and emotional development.
- Collaborated with parents to address individual child needs and progress updates.
- Trained new staff on childcare protocols and best practices for child engagement.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
Customer Service Representative
Whitaker Bank
Campton, KY
02.2024 - 07.2024
- Resolved customer inquiries through effective communication and problem-solving skills.
- Managed high-volume call traffic while maintaining quality service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Teller
Whitaker Bank
Campton, KY
12.2022 - 07.2024
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Assistant Store Manager
Ace Hardware
Campton, KY
06.2018 - 12.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Human Services
Hazard Community And Technical College
Hazard, KYNo Degree -
Morehead State University
Morehead, KYSkills
- Empathy and patience
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
- Computer skills
- Adaptability and flexibility
Timeline
Support Services Associate
Kentucky River District Health Department
08.2025 - Current
Childcare Provider
KidTown
07.2024 - 08.2025
Customer Service Representative
Whitaker Bank
02.2024 - 07.2024
Teller
Whitaker Bank
12.2022 - 07.2024
Assistant Store Manager
Ace Hardware
06.2018 - 12.2022
Human Services
Hazard Community And Technical College
No Degree -
Morehead State University