Amanda Tubbs
Corinth,NY
Summary
With over 15 years of optical experience I thrive on exceptional customer service, lifestyle selling, to ensure appropriate eye wear for wants and needs. Great communication skills with management, Doctors and all staff for efficiency and great flow from start to end of experience for our patients. Extremely knowledgeable in vision insurance, eligibility, allowances, copayments and benefit summaries. Product knowledge, Lens identifying, problem-solving, adjustments, dispensing and patient care.
Diligent Licensed Optician with solid foundation in optical dispensing. Skilled in fitting and adjusting eye wear, ensuring patient satisfaction, and providing exceptional customer service. Demonstrated proficiency in lens selection and inventory management.
Optical professional with extensive experience in eye wear fitting and customer service. Proven ability to enhance patient satisfaction through precise lens adjustments and thorough consultations. Highly collaborative team player known for adaptability and results-driven approach, with expertise in optical measurements and troubleshooting.
Overview
15
15
years of professional experience
Work History
Licensed Dispensing Optician
Bay Optical
01.2024 - Current
- Resolved customer complaints efficiently, demonstrating empathy and understanding while maintaining professionalism at all times.
- Promoted eye health awareness among clients through informative conversations about preventative measures.
- Enhanced customer satisfaction by providing personalized eyewear recommendations and adjustments.
- Conducted quality control checks on incoming shipments, verifying accuracy of prescription lenses to uphold high standards of care.
- Maintained a clean and organized optical dispensary, ensuring efficiency in daily operations.
- Increased sales revenue by effectively communicating lens technology benefits to customers.
- Prepared detailed insurance claim submissions, ensuring timely reimbursements for both the practice and patients.
- Exceeded monthly sales targets consistently by employing effective upselling strategies and fostering rapport with clients.
Licensed Optician
Visionworks
12.2018 - 12.2023
- Asking open ended questions to meet patient needs and wants
- Frame styling and lens recommendations
- Addressing doctor recommendations and reasons for recommendations
- Ensuring great patient care and satisfaction
- Positive and professional attitude
- Helping Management and Doctors as needed to create a better flow and atmosphere
- Dispensing and adjustments, neutralizing eyeglasses
- Greeting patients, answering phones, booking appointments, pulling insurance, prescreening
- Coordinated with insurance providers to verify coverage and complete accurate claim submissions for patients.
- Increased sales through expert knowledge of lens types, materials, and coatings for various customer needs.
- Managed inventory levels to ensure adequate stock of lenses, frames, contact lenses, and accessories.
- Maintained accurate financial records by diligently processing payments, issuing receipts, and balancing daily transactions.
Assistant Customer Service Manager
Hannaford
09.2016 - 10.2018
- Multiple audits daily, managing front end, balancing cash office, deposits, schedules
- Maintaining friendly atmosphere, consistency in customer care, giving feedback
- Problem solving, helping upper management, running register and bagging groceries as needed
- Opening and closing store and all registers, ensuring staff safety, running Hannaford to go
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
Office Manager
Sterling Optical
10.2013 - 07.2016
- Weekly staff schedules, audits, inventory monthly, deposits, product orders
- Patient care and problem solving, product knowledge, customer service
- Communication with staff, home office and Territory manager, travel to train other stores
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
NYS Practical -
NYS Practical
Albany, NY10.2023
ABO -
ABO
Albany04.2023
NAO -
NAO
Queensbury, NY01.2023
GED -
Hudson Falls Senior High
12.2003
Skills
- Customer service
- Lifestyle selling
- Communication skills
- Vision insurance
- Eligibility
- Allowances
- Copayments
- Benefit summaries
- Product knowledge
- Lens identifying
- Problem solving
- Adjustments
- Patient care
- Optical orders
- Eyewear brands
- Contact lens
- Conflict resolution techniques
- Insurance billing procedures
- Corrective lens options
References
- Michael Semanscin, Licensed Optician, oldtownway@gmail.com, (518) 932-7610
- Charles Brein, Licensed Optician, cbrein2020@gmail.com, (518) 577-3416
- Jennifer Prehoda, Licensed Optician, littlejenn_9@yahoo.com, (518) 955-4404
- Allison Shaffer, DSP Direct Support Professional, allisbrg@gmail.com, (518) 636-9589
Timeline
Licensed Dispensing Optician
Bay Optical
01.2024 - Current
Licensed Optician
Visionworks
12.2018 - 12.2023
Assistant Customer Service Manager
Hannaford
09.2016 - 10.2018
Office Manager
Sterling Optical
10.2013 - 07.2016
NYS Practical -
NYS Practical
ABO -
ABO
NAO -
NAO
GED -
Hudson Falls Senior High