Amanda Turner
Azle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Associate-Alliance
Charles Schwab
Westlake
03.2023 - Current
- Provided efficient, friendly service for routine inquiries to enhance client satisfaction.
- Educated clients on web access features to promote self-service capabilities.
- Assisted clients in completing forms with investment advisors for streamlined processes.
- IDT line trained.
- Coached new hires as a call coach to accelerate onboarding and performance.
- Treated every call as a one call solution.
System Status Controller/Emergency Medical Dispatcher
Medstar Mobile Healthcare
Fort Worth
04.2013 - 03.2023
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official EMS units while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented all details in system.
- Work as a CTO(communications training officer).
- Worked in the non-emergency call Quality Assurance department.
- Provided pre-arrival life saving instructions to medical and traumatic emergencies.
- Dispatched units to emergency and non-emergency 911 calls.
911 Communications Supervisor
MedStar Mobile Healthcare
Fort Worth
04.2021 - 09.2022
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Manager
Chicken Express
Azle
07.2008 - 04.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assessed financial statements and daily reports for the business.
- Ordered necessary supplies needed for the store weekly.
- Evaluated employees’ strengths and assigned tasks based upon experience and training.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Education
High School Diploma -
Springtown High School
Springtown, TX2010
Some College (No Degree) - Business
Tarrant County College
Fort Worth, TXSkills
- Information intake and dispatching
- Map reading
- Coaching and mentoring
- Skill development and training
- Interviewing techniques
- Call center operations
- Scheduling and calendar management
- Team collaboration
- Technical user support
- Staff supervision
- Typing proficiency (50 WPM)
- 10-Key data entry
- Privacy and confidentiality practices
- Clear instruction delivery
Certification
EMD-Emergency Medical Disptacher
Timeline
Associate-Alliance
Charles Schwab
03.2023 - Current
911 Communications Supervisor
MedStar Mobile Healthcare
04.2021 - 09.2022
System Status Controller/Emergency Medical Dispatcher
Medstar Mobile Healthcare
04.2013 - 03.2023
Manager
Chicken Express
07.2008 - 04.2013
High School Diploma -
Springtown High School
Some College (No Degree) - Business
Tarrant County College
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