Alivia Justus
Tazewell,VA
Overview
12
12
years of professional experience
Work History
Healthcare Administrative Associate
Carilion Tazewell Family Medicine
Tazewell, VA
10.2024 - Current
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Monitored office inventory levels diligently to ensure supplies were consistently replenished before depletion occurred.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information, ensuring compliance with privacy regulations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Emergency Communications Officer
Tazewell County Sheriff's Office
Tazewell, VA
11.2021 - 09.2024
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Enhanced overall efficiency of the Emergency Communications Center by actively participating in process improvement initiatives and offering valuable feedback on operational procedures.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Maintained up-to-date knowledge of local geography and resources, enabling efficient routing of emergency services to incident locations.
- Provided support during major events or disasters by coordinating additional resources as needed.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Conducted regular equipment checks and maintenance, ensuring reliable communication during critical moments.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Contributed to public safety by monitoring and disseminating severe weather alerts and emergency notifications in a timely manner.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Consistently adhered to established protocols while handling sensitive information, maintaining confidentiality at all times.
- Assisted in saving lives by providing critical pre-arrival instructions to callers during medical emergencies.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
EMS Dispatcher
Princeton Rescue Squad
Princeton, WV
08.2015 - 03.2017
- Played a key role in developing new strategies for handling emergency situations as part of a task force committee within the department.
- Maintained updated knowledge of local geography, ensuring quick identification of locations during emergency calls.
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
- Assisted callers in remaining calm during emergencies, providing critical support while waiting for first responders to arrive.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Checked over EMT and Paramedics reports to make sure they were correct to be turned in.
- Scheduled patients for transports to their doctor’s offices, residents, and other facilities.
- Entered in data information for insurance and billing purposes.
EMS Driver
McDowell County Ambulance Authority
Welch, WV
06.2014 - 08.2015
- Transported patients to ER facilities, doctor’s offices, and residents.
- Assist EMT’s and Paramedics with First Aid and CPR.
- Listing assistance.
- Communicated via radios with 911 and EMS dispatch.
911 Emergency Dispatcher
McDowell County 911 Center
Welch, WV
07.2013 - 07.2014
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided critical assistance to callers experiencing medical emergencies by offering pre-arrival instructions until help arrived on scene.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced communication between first responders and callers by providing clear, concise information during high-stress situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
High School Diploma -
River View High School
Bradshaw, WVSkills
- Public Safety Awareness
- Data entry proficiency
- Information Gathering
- Mental Resilience
- Emergency protocols
- Call prioritization
- Stress Tolerance
- Emergency Management
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Prioritizing Situations
- Attention to Detail
- Problem-solving abilities
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Computer Skills
- Organizational Skills
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Dispatch Coordination
- Computer-aided dispatching
- CPR and First Aid
- NCIC Database
- Relationship Building
- Public Safety Telecommunicator (PST)
- Providing Clear Directions
- Radio Frequencies Monitoring
- Information documentation
- Safety Protocols
- Data Entry
- Police and fire procedures
- Map reading skills
- Basic life support understanding
- Coaching and Mentoring
- Analytical Thinking
- Emergency Medical Dispatch (EMD)
- Documentation
- Information intake
- Professionalism
- Good Judgment
- Emergency Police Dispatcher Certification
- Communications Training Officer
- Emergency Medical Dispatcher Certification
- Organization skills
- Time management
- Telephone skills
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Mail handling
- Document management
- Professional demeanor
- Documentation and reporting
- Typing speed
- Record preparation
- Front desk operations
- Calm demeanor
- Multitasking and prioritization
- Attention to detail
- Problem-solving
Timeline
Healthcare Administrative Associate
Carilion Tazewell Family Medicine
10.2024 - Current
Emergency Communications Officer
Tazewell County Sheriff's Office
11.2021 - 09.2024
EMS Dispatcher
Princeton Rescue Squad
08.2015 - 03.2017
EMS Driver
McDowell County Ambulance Authority
06.2014 - 08.2015
911 Emergency Dispatcher
McDowell County 911 Center
07.2013 - 07.2014
High School Diploma -
River View High School