Amanda Turner
Olive Branch,MS
Summary
Administrative expert with over two decades of FedEx experience, specializing in calendar management and effective communication. Demonstrated success in handling vendor invoices and preparing presentations, contributing to positive results. Known for resourcefulness and attention to detail, adept at maintaining smooth operations in dynamic settings.
Overview
22
22
years of professional experience
Work History
Vice President Administrative Assistant
FedEx
Collierville, Tennessee
07.2021 - Current
- Organize executive schedules, manage meetings and conference calls for the Vice President with internal and external stakeholders.
- Make travel arrangements to provide executives seamless and travel policy-approved business trips.
- Drafting correspondence and handling communication with internal and external stakeholders.
- Organize and prepare presentations for stand-up calls and townhalls.
- Assist in the planning and execution of culture company events and initiatives across the org.
- Provide administrative support to other members of senior management when necessary.
- Provide backup for the coordination and scheduling of the PIT-MEM corporate jet shuttle when necessary.
- Maintain company confidence by keeping sensitive information confidential.
- Kept office equipment functional, order supplies and keep them well-stocked to promote efficient operations.
- Establish vendor accounts and process vendor invoices monthly for timely payment.
- Support the onboarding processes by ordering and preparing new hire equipment, phones and desk setup.
Director Admin
FedEx Services
Memphis, Tennessee
02.2020 - 07.2021
- Coordinated calendar management across multiple time zones, facilitating seamless meeting organization.
- Delivered administrative support to director and five managers, at times supporting two directors and eight managers.
- Developed monthly and quarterly town hall meeting presentations aligned with agenda objectives.
- Managed processing and maintenance of monthly invoices for various vendors, ensuring timely payment and vendor satisfaction.
- Analyzed year-over-year HDIA results, preparing detailed reports for management using PRS and Excel.
Senior Revenue Agent/Admin Support
FedEx Services
Memphis, Tennessee
11.2009 - 02.2020
- Used my analytical skills to manipulate data to provide detailed reporting and shipment movement analysis with the desired results to internal & external customers in the time frame needed.
- Ability to prioritize projects and workload to provide support to multiple LTL Worldwide Account Managers who manage multi-billion-dollar global accounts. I also provide indirect account support to their parcel counterparts.
- Provide customer service-related activity such as aiding in expediting/rescuing shipments, invoice corrections, customer masks, track & trace, OS&D support, write-offs, collections, online setup & help, reporting, root cause analysis, corrective actions, and account setup.
- Collaborate with internal & external business partners and peer Coordinators to exchange ideas, resolve problems, and share job aids. Had the opportunity to be involved with supporting the BDA & parcel WAM’s with Amazon & Toys R Us for two peak seasons.
- Provide project support for issue resolution, long and short term, and implementing SOPs for future issue prevention.
- Subject matter expert for Freight Reporting Online (FRO), Workday & Pipkins. Provide training, updates, helpful reference documents and 1 on 1 support for the Coordinator team. I also played a part in our training team that created documents for new hires so they can possess the skills needed to be successful.
- Extremely organized, resourceful and detail-oriented allows me to have continued success within FedEx, coupled with using the QDM principles and ABLE process.
- Knowledge of scheduling meetings, conference calls and travel, submitting expense reports and ordering supplies.
- Supported sales account managers on conference calls and business meetings explaining the business review data and other research results.
- As part of the BDA education team I co-chaired monthly calls that brought together different opcos, departments as well as our own tool development to the group. I planned, organized, invited, chaired, and provided follow-up to those Brown Bag calls. I also was an active participant in the all org meeting prep committee and a member of the Peer to Peer video team.
- I continuously take initiative to become a subject matter expert to broaden my knowledge but also provide support and guidance to my peers & internal team members.
Freight Customer Representative
FedEx TechConnect
Uniontown, Ohio
06.2004 - 11.2009
- Delivered world-class customer service by guiding customers to optimal shipping options as their dedicated point of contact.
- Expedited critical shipments by locating freight and coordinating with local operations and central dispatch to provide tailored solutions.
- Provided answers and resolutions, help with sales calls and leads, pickups, pricing, billing, rating, and detailed tracking in a timely manner.
- Collaborated with FedEx divisions and departments to effectively resolve customer issues and enhance service delivery.
- Cross trained in many different FedEx operating companies domestic and international.
- Facilitated training sessions for small groups to enhance skills and knowledge.
- Involved in focus groups and the fun committee to improve efficiency and productivity within the call center.
Education
Generative AI Fluency
Udacity
01-2026
Agentic AI Fluency
Udacity
01-2026
BDA Immersion Training - LTL activities
FedEx
01.2016
SQL training - writing & manipulating queries
FedEx
01.2015
Power BI and Power Pivot Training -
FedEx
01.2015
Coursework - Business Administration & Computer Information Systems
Kent State University
Kent, Ohio, OH01.2003
Skills
- Administrative competence
- Calendar management
- Travel management
- Vendor management
- Effective communication
- Presentation preparation
- Team collaboration
- Prioritization skills
- Attention to detail
- Problem resolution
- Urgency awareness
- Resourcefulness
Awards
- Rising Star Award
- 8 Bravo Zulu Awards
- Service Award
- Purple Promise Award
- Certificate of Appreciation
- Employee of the Month
- 2 All Star Awards
Timeline
Vice President Administrative Assistant
FedEx
07.2021 - Current
Director Admin
FedEx Services
02.2020 - 07.2021
Senior Revenue Agent/Admin Support
FedEx Services
11.2009 - 02.2020
Freight Customer Representative
FedEx TechConnect
06.2004 - 11.2009
Generative AI Fluency
Udacity
Agentic AI Fluency
Udacity
BDA Immersion Training - LTL activities
FedEx
SQL training - writing & manipulating queries
FedEx
Power BI and Power Pivot Training -
FedEx
Coursework - Business Administration & Computer Information Systems
Kent State University