AMANDA UTTER
Courtland,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Senior Communications Operator / CTO
City Of Suffolk
10.2016 - Current
- Dispatch and monitor all Police, Fire, Rescue and Animal Control personnel
- Answer a high volume of emergency and non-emergency telephone calls; prioritize calls for service with information received
- Maintain, analyze and enter calls from the public and officers regarding crimes and emergency services
- Creating and maintaining the training program for our new hires.
- Responsible for new hires and their successful foundational training in a classroom setting.
- Work together with public works and public utilities personnel, child protection service personnel, local hospitals and/or other emergency response personnel as appropriate
- Handle confidential information provided through the Virginia Criminal Information Network and the National Crime Information Center
- Work independently and exercise logical thinking under pressure
- Remain calm and orderly during a crises while keeping the safety of the citizens, and emergency personnel as a number one priority
- Perform various clerical duties, as necessary.
Legal Assistant Intern
Bush & Taylor, P.C.
03.2021 - 07.2023
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Assisted in trial preparation, organizing exhibits and witness lists for optimal efficiency during proceedings.
- Coordinated agreeable court dates with other attorney offices and courthouses throughout Virginia via telephone or email.
- Clerical duties.
- Billing, financial transactions & banking deposits.
Front Desk Clerk
Planning and Community Development
08.2019 - 02.2020
- Answer incoming calls from contractors, residents and concerned citizens
- Assist customers in person, over the phone and online with permit applications, questions, and concerns
- Scan incoming applications to assist permit technicians
- Maintain up to date notes in the computer system to communicate appropriately with permit technicians and coworkers
- Scan in receipts to assist permit technicians
- Enter inspections into the computer system before a daily deadline for inspectors to create their daily schedule from
- Perform various clerical duties, as necessary
- Work hand in hand with the Treasury Department and Commissioner of Revenue's Office.
Public Safety Dispatcher/ Trainer
Covina Police Department
07.2008 - 05.2016
- Dispatch and monitor all Police Officer Personnel for the City of Covina
- Notify other agencies needed to assist Police Officers
- Work diligently with LACO Fire Department, LACO animal control, City of Covina public works and public utilities personnel, child protection service personnel, local hospitals and/or other emergency response personnel as appropriate
- Review and research to update the training manual
- Assist with training and development of new dispatchers
- Write daily evaluations and weekly observation reports for dispatch trainees
- Enter pawned, lost/stolen property as well as missing and wanted persons then transmit necessary messages nationwide
- Handle confidential information provided through the California Justice Information Services and the National Crime Information Center
- Work independently and exercise logical thinking and good judgement under pressure
- Remain calm and orderly during a crises while always putting the safety of the citizens, and emergency personnel above all else
- Perform various clerical duties, and other related duties as required; such as matron duties.
Receptionist
Citrus Veterinary Clinic
10.2007 - 07.2008
- Answers incoming telephones calls, able to assist customers over the phone with general information or refer them to their appropriate veterinarian
- Maintain an organized schedule for two veterinarians
- Balance cash drawer and credit card payments at the end of each work day
- Clerical duties; data entry, filing, copying and faxing
- Create itemized bills, and collect payments in person and over the phone.
Receptionist
Chino Valley Equine Hospital
02.2005 - 10.2007
- Answer incoming telephones calls, able to assist customers over the phone with general information or refer them to their appropriate veterinarian
- Maintain an organized schedule for three board certified surgeons and surgical residents
- Answer emergency calls, gathering pertinent information from client or veterinarian calling in, relaying information to the on call surgeon, and knowing when to transfer the call directly to the on call surgeon
- Balance cash drawer and credit card payments at the end of each work day
- Clerical duties; data entry, filing, copying and faxing
- Create itemized bills, and collect payments in person and over the phone.
Education
Undecided -
Citrus Community College
03.2005
High school or equivalent - General Education
Charter Oak High School
06.2003
Skills
- Strong attention to detail
- Fast Typing Speed
- Empathy and patience
- Radio operation
- Phone operation
- Critical thinking / decision making in a fast paced environment
- Leadership
- Teaching / Training
Hobbies and Interests
Equestrian, guiding trail rides and teaching beginner lessons.
Timeline
Legal Assistant Intern
Bush & Taylor, P.C.
03.2021 - 07.2023
Front Desk Clerk
Planning and Community Development
08.2019 - 02.2020
Senior Communications Operator / CTO
City Of Suffolk
10.2016 - Current
Public Safety Dispatcher/ Trainer
Covina Police Department
07.2008 - 05.2016
Receptionist
Citrus Veterinary Clinic
10.2007 - 07.2008
Receptionist
Chino Valley Equine Hospital
02.2005 - 10.2007
Undecided -
Citrus Community College
High school or equivalent - General Education
Charter Oak High School
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