Bruce Minton
Buena Park,CA
Summary
Accomplished Senior Communications Operator at Los Angeles World Airport Police Department, renowned for enhancing emergency response times and fostering multi-agency collaborations. Expert in multitasking and problem-solving, consistently recognized for outstanding performance and reliability. Developed impactful training materials, demonstrating strong attention to detail and adaptability.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Senior Communications Operator
Los Angeles World Airport Police Department
08.2008 - Current
- Participated in ongoing training programs to maintain proficiency in industry best practices and regulatory requirements.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Monitored multiple sources of information simultaneously, ensuring comprehensive situational awareness during emergencies.
- Provided timely updates to field units during critical incidents, contributing to successful outcomes.
- Recognized as a key contributor to team success, regularly receiving positive feedback from colleagues and supervisors for outstanding performance.
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Contributed to a positive work environment by actively participating in team meetings and promoting open communication among colleagues.
Communications Operator
Los Angeles World Airport Police Department
02.1998 - Current
- Successfully managed high-stress situations with composure, effectively coordinating multi-agency responses when needed.
- Enhanced emergency response times by efficiently prioritizing and dispatching incoming calls.
- Assisted in the development of new training materials, resulting in improved operator performance.
- Developed strong relationships with local law enforcement agencies, facilitating seamless collaboration during joint operations.
- Mentored new operators during their initial training period, providing guidance on best practices and company policies.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Connected callers with appropriate professional, department, or business.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Operated computers and fax machines to send and receive messages to customers and coworkers.
Education
High School Diploma -
James Monroe High School
9229 Haskell Ave, North Hills, CA06-1986
Skills
- Strong attention to detail
- Scheduling
- Listening Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Conflict Resolution
- Complaint resolution
- Adaptability
Accomplishments
- Achieved entry level management requirement by completing Supervisor's Toolkit Course with accuracy and efficiency.
- Supervised team of 20 staff members operating a 24-hour Dispatch Center.
- Used Microsoft Excel to develop employee's work schedules and overtime assignments.
- Documented and resolved employee performance issues which led to immediate corrective action.
Certification
- LAWA Supervisor's Guide to Attendance and Management from Corner Training in January 2024.
- LAWA Cyber Security Awareness Training Course.
Timeline
Senior Communications Operator
Los Angeles World Airport Police Department
08.2008 - Current
Communications Operator
Los Angeles World Airport Police Department
02.1998 - Current
- LAWA Supervisor's Guide to Attendance and Management from Corner Training in January 2024.
- LAWA Cyber Security Awareness Training Course.
High School Diploma -
James Monroe High School
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