Amanda Valentin-Silva
Kissimmee,FL
Summary
A dedicated professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Outstanding leadership and organization abilities with superb verbal and written communication skills. A dependable candidate successful at multi-tasking with a positive attitude. Seeking a position that offers professional challenges utilizing interpersonal and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Wells Fargo
Kissimmee, FL
05.2023 - Current
- Served as primary contact between the branch and corporate headquarters.
- Managed branch files per recordkeeping and compliance requirements.
- Coached staff on policies, procedures and performance strategies.
- Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
- Developed strategies to optimize branch operations.
- Coordinated customer service initiatives, staff training and monitored performance to provide feedback.
- Analyzed weekly and monthly reports and managed inventory levels of cash, supplies, and other resources.
Associate Personal Banker
Wells Fargo
Kissimmee, FL
12.2021 - 05.2023
- Responded promptly to customer emails, phone calls and requests for information.
- Analyzed financial documents provided by customers to determine their needs.
- Followed operational standards, promoting security, risk management and compliance.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Educated customers on variety of retail products and digital solutions, enhancing customer experience.
- Maintained and built strong client relationships through quality, personalized interactions.
- Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
Education
Bachelors - Psychology
University of Central Florida
12.2024
Associates of Arts -
Valencia College
12.2017
Skills
- Verbal/written communication
- Interpersonal skills
- Coaching and Mentoring
- Attention to detail
- Relationship building and management
- Regulatory compliance
- Ethical business conduct
- Proficient in MS Outlook, Word,Excel, Powerpoint and Teams
Certification
- Notary Public
Languages
Spanish
Native/ Bilingual
Timeline
Branch Operations Manager
Wells Fargo
05.2023 - Current
Associate Personal Banker
Wells Fargo
12.2021 - 05.2023
Bachelors - Psychology
University of Central Florida
Associates of Arts -
Valencia College