Amanda Vallejo
Kyle
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Energetic professional with several years of experience in industry. Punctual employee dedicated to following safety procedures and protocols to avoid mishaps. Considered valuable and hardworking employee by supervisors and peers.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Food and Consumables Team Lead
Walmart
Austin
02.2024 - Current
- Food management, delegation of tasks to associates daily to ensure department is running smoothly and efficiently.
- Claims handling
- Stocking inventory.
- Cash handling
- Assisting and managing in other areas of the store as needed.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Monitored team progress and enforced deadlines.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Electronics Department Lead
Walmart
Austin
10.2021 - 02.2024
- Delegating and following up to ensure tasks are being completed.
- Complete daily phone audit in order to keep inventory up to date on prepaid & postpaid phones.
- Print out daily high-ticket merchandise report to track incoming product daily and monitor inventory.
- Conduct audit of bins (Vizpic & CAP).
- Work photo department, disposing of old orders, and new orders are printed in a timely manner.
- Looking at scheduling to ensure there is coverage for opening and closing shifts of the department.
- Providing customer service, working the register daily, and handling cash when registers need advancement or closing out for the day.
- Trained team members on equipment usage and safety protocols.
- Trained new staff on equipment operation and best practices in photography.
- Resolved customer inquiries regarding photo services and product offerings promptly.
- Oversaw inventory of photography supplies, ensuring availability for operations.
- Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.
- Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers.
Dept. Manager
Walmart
Austin
06.2015 - 04.2020
- Managing associates and delegating daily tasks to be completed, following processes and executing daily notes.
- Managed daily operations and workflow in high-volume retail environment.
- Trained new employees on company policies and operational procedures.
- Collaborated with other departments to streamline inventory management processes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Handled shift overstock, restocking, and inventory control.
- Followed safety protocols and company processes and procedures.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Worked closely with sales associates to complete tasks.
Sales Associate
Wal-Mart
Austin
06.2012 - 01.2015
- Responsibilities include customer service, maintaining a clean and orderly department, walking the department to ensure that there are no safety hazards, walking the back room to evaluate how much freight has come in and what pallets of merchandise need to be worked for the department.
- Operating a pallet jack and bailer to complete work is daily.
- Creating picks (items that need to be stocked on the shelves) by scanning the department andamp; seeing what items are low or empty on the shelf and have inventory in the backroom, then getting the picks from the back and stocking the shelf to make sure the shelves are full to keep sales up.
- If items are overstocked, they must be binned back into the backroom.
- Operating a telzon, which can create picks, bin items, print labels, lower prices, check inventory at store or all stores, add new items on file, and more.
- Creating or taking down fixtures & displays, completing modulars.
- Other responsibilities include working in other departments as operator of the store (answering all incoming calls on a multiple-line system, transferring calls to needed departments or managers use of walkie-talkie, paging over the intercom, and answering customer questions over the phone), making paint, assisting with locked-up merchandise, cutting fabric, stocking and zoning other departments and whatever is needed.
Electronics Dept. Sales/Cashier (Part-Time)
Sears
Austin
09.2009 - 09.2011
- Retail/Sales of Clothing, Electronics, Appliances, Tools, Lawn and Garden.
- Obtain High Credit, Protection Agreements, Customer Service, Attachment Rates, etc.
- Putting together & Operating televisions and other electronics.
- Stock Location.
- Perpetual Counts.
- Processed customer transactions using point-of-sale systems efficiently.
- Maintained cleanliness and orderliness of checkout area regularly.
- Followed proper payment processing procedures including credit cards and checks.
- Provided excellent customer service by being knowledgeable about store products and services.
- Promoted and advertised sales, discounts and special promotions to generate revenue and build client loyalty.
- Contacted other store locations to determine merchandise availability.
- Recommended, selected and helped locate or obtained merchandise based on customer needs and desires.
Cashier (Temporary)
University Co-Op
Austin
01.2008 - 01.2008
- Operate Cash Register.
- Assist Customers.
- Maintain Clean & Orderly Checkout Area.
- Greet Customers.
Education
Criminal Justice-Corrections -
Austin Community College
Austin, TXCriminal Justice-Law Enforcement -
Austin Community College
Austin, TXHigh school diploma or GED -
Eastside Memorial High School
Austin, TX 08.2005 - 06.2009
Skills
- Pallet Jack
- Management
- Freight Experience
- Retail sales
- Planograms
- Customer service
- Cash Handling
- Leadership
- Merchandising
- Inventory Control
- Claims handling
- Task delegation
- Problem solving
- Effective communication
- Time management
- Vendor negotiation
- Collaboration skills
- Employee engagement
- Performance improvement
- Employee evaluation
- Coaching and mentoring
- Employee training
- Evaluating employee work
- Team supervision
Languages
English, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Food and Consumables Team Lead
Walmart
02.2024 - Current
Electronics Department Lead
Walmart
10.2021 - 02.2024
Dept. Manager
Walmart
06.2015 - 04.2020
Sales Associate
Wal-Mart
06.2012 - 01.2015
Electronics Dept. Sales/Cashier (Part-Time)
Sears
09.2009 - 09.2011
Cashier (Temporary)
University Co-Op
01.2008 - 01.2008
High school diploma or GED -
Eastside Memorial High School
08.2005 - 06.2009
Criminal Justice-Corrections -
Austin Community College
Criminal Justice-Law Enforcement -
Austin Community College