AMANDA VANDERPUTTEN
Lincoln Park,US
Summary
Assistant House Theatre Manager and Box Office Associate with overall fourteen years of hospitality and customer service experience. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in musical theatre, sports, and entertainment. Pursuing full-time roles that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
Work History
Assistant House Manager/Box Office Associate
William Paterson University
2024.09 - Current
- Communicate with House Manager and Box Office Manager about sharing ideas on how to improve the box office and the Front of the House
- Assist Patrons with purchasing tickets in person or over the phone by processing payments through cash and credits cards
- Answer telephone inquiries related to show and ticket information
- Manage, supervise, and motivate staff members like ushers before and after shows
Usher/Ticketing Assistant
William Paterson University
2021.08 - 2024.08
- Check and scanning tickets and help customers with their seats
- Hand out programs, brochures, and other materials when needed
- Inform guests about locations of restrooms, refreshments, and exits
- Assist patrons with seating by giving directions and lighting paths
- Greet customers with a smile and provide friendly, knowledgeable service.
Production Artist Runner/Assistant
Bergen Performing Arts Center
2023.05 - Current
- Coordinate and deliver food and beverage to band or talent; by processing payments through cash and credit cards
- Main point of contact between Managers and Musical Artists
- Perform opening/running/closing side duties according to company policies
- Transport artists and crew as needed to desired locations
- Set Up and Maintain backstage areas such as green room and dressing rooms
- Ensure stage and backstage areas are clean and organized.
Guest Service Representative
MetLife Stadium
2022.07 - Current
- Coordinates with team members and assist in helping each other with customers needs
- Inform customers about venue policies and procedures
- Answer and conflict resolution with customers concern's and question's
- Provide safety and protection for customers at every section of the stadium
- Awarded August 2022 & July 2023 Home Card for outstanding customer service.
Recording Studio Intern
Green House Recording Studio
2021.07 - 2021.11
- Helped engineers, managers, and musicians with their many session needs
- Greeted customers and provided outstanding customer service; gave tours of studio
- Observed sound engineers at work while learning about new plugins such as Waves, Fab Filter, Universal Audio, and Autotune
- Kept studios clean, organized, and looking nice before and after each session.
Audio Engineer/Administrative Assistant Intern
Bach To Rock - America's Music School
2020.08 - 2020.11
- Prepared for recording sessions by using Pro Tools and setting up microphones
- Captured and recorded audio using standard field audio equipment
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled music lessons
- Received and screened incoming calls, sent emails and alerted Administrative Assistant to priority matters
- Executed Social Media accounts and Coordinated with others in Marketing and Promoting events.
Maintenance Worker
Spa 23 Fitness And Lifestyle
2018.07 - 2020.02
- Keep Rooms Organized and Tidy
- Loaded, unloaded, and moved material to and from storage
- Dusted furniture, vacuumed carpets, and removed stains from items used for gym
- Performed general housekeeping and cleaning tasks, including, sweeping, mopping, taking out garbage, and cleaning machines
- Checked inventory levels concerning cleaning products and placed orders when stock was running low.
Restaurant Hostess
Bonefish Grill
2012.01 - 2018.12
- Greet guests upon entering restaurant with warm and uplifting hospitality
- Assist guests to appropriate tables, alert wait staff and clean off tables
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Recorded available tables after seating each party using POS System
- Worked with other front of house staff to move tables and adjust seating to accommodate groups with special requests
- Informed servers of newly seated parties for speedy service.
Education
Bachelor of Arts - Music Production
Ramapo College of New Jersey
Mahwah, New Jersey01.2021
Associate - Arts, Musical Studies
Passaic County Community College
Paterson, New Jersey01.2016
Skills
- Cash Handling
- Phone Etiquette
- Event Ticketing
- Strong Written & Verbal Communication
- Strong MS-Office Suite Applications
- Knowledgeable about Stage Production Operations
- Team Leadership
- Project Management
Projects
Always Popular is a YouTube channel and audio and video podcast that illustrates topics in pop culture and entertainment that showcases more positivity and inspiration in the field of overall entertainment. This Youtube channel has overall 95,000 views and has over 300 subscribers. Link above for portfolio for post production professionals.
Timeline
Assistant House Manager/Box Office Associate
William Paterson University
2024.09 - Current
Production Artist Runner/Assistant
Bergen Performing Arts Center
2023.05 - Current
Guest Service Representative
MetLife Stadium
2022.07 - Current
Usher/Ticketing Assistant
William Paterson University
2021.08 - 2024.08
Recording Studio Intern
Green House Recording Studio
2021.07 - 2021.11
Audio Engineer/Administrative Assistant Intern
Bach To Rock - America's Music School
2020.08 - 2020.11
Maintenance Worker
Spa 23 Fitness And Lifestyle
2018.07 - 2020.02
Restaurant Hostess
Bonefish Grill
2012.01 - 2018.12
Bachelor of Arts - Music Production
Ramapo College of New Jersey
Associate - Arts, Musical Studies
Passaic County Community College
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