Amanda Vangorden
Wurtsboro,NY
Summary
Proven leader and effective communicator, I excelled at Popeye's Restaurants by enhancing team performance and customer satisfaction through innovative training and service strategies. My approach reduced employee turnover significantly, blending hard skills like inventory management with soft skills such as active listening and team motivation. Achievements include boosting service quality and fostering a collaborative work environment.
Overview
7
7
years of professional experience
Work History
Crew Member Team Leader
Popeye's Restaurants
Monticello, NY
01.2022 - 01.2023
- Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
- Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
- Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
- Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.
- Enhanced team performance by implementing effective communication strategies and fostering a collaborative environment.
- Resolved customer complaints promptly, going above-and-beyond to ensure complete satisfaction with our services.
- Managed inventory levels effectively, minimizing waste while maintaining adequate stock for daily operations.
- Collaborated closely with management to develop goals, objectives, and performance metrics for the crew members we led.
- Reduced employee turnover rate by creating a supportive work culture and providing opportunities for growth and development.
Crew Member
Dunkin' Donuts
Monticello, NY
01.2016 - 02.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Assisted other team members to achieve goals.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with team members to complete orders.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
No Degree - None
Monticello High School
Monticello, NYSkills
- Dress Code Enforcement
- Employee Motivation
- Workload balancing
- Team Management
- Staff Scheduling
- Sales and Marketing
- Policy Enforcement
- Employee Training
- Team Player
- Material Loading and Unloading
- Attention to Detail
- Quality Control
- Heavy Lifting
- Worksite Safety and Maintenance
- Incident Reporting
- Teamwork and Collaboration
- Multitasking
- Problem-solving abilities
- Excellent Communication
- Organizational Skills
- Self Motivation
- Team building
- Adaptability and Flexibility
- Decision-Making
- Goal Setting
- Professionalism
- Professional Demeanor
Timeline
Crew Member Team Leader
Popeye's Restaurants
01.2022 - 01.2023
Crew Member
Dunkin' Donuts
01.2016 - 02.2019
No Degree - None
Monticello High School