Amanda Van Horn
Pharmacy Innovations
Erie,PA
1
Certification
3
years of professional experience
Oversaw prescription processing wnd customer service workflows and optimized the use of pharmacy software. Maintained adherence to safety regulations while managing inventory controls. Fostered positive customer experiences to enhance satisfaction and loyalty.
Work History
Certified Pharmacy Technician Customer Service
1 Year 7 Months- Assisted pharmacists in preparing and labeling prescriptions efficiently
- Educated patients on medication usage, potential side effects, and storage conditions.
- Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
- Managed customer accounts, processing orders and addressing billing issues efficiently.
- Escalated complex issues to appropriate departments while maintaining customer engagement throughout resolution processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Certified Pharmacy Technician
1 Year 2 Months- Processed prescriptions accurately and efficiently for diverse patient needs.
- Maintained inventory levels and restocked medications as required.
- Ensured compliance with safety regulations and standard operating procedures.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Performed administrative duties such as filing, data entry, answering phones.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Operated pharmacy software for prescription processing and record keeping.
- Processed and dispensed medications accurately according to prescriptions and established guidelines.
Shift Manager
10 Months- Supervised shift operations to ensure efficient workflow and team performance.
- Trained and mentored new team members on company policies and procedures.
- Managed inventory levels and organized stock for optimal accessibility.
- Ensured compliance with safety standards during daily operations and staff activities.
- Monitored product quality to maintain company standards and customer satisfaction.
Education
Some College (No Degree) - Digital Communications And Media
Skills
Prescription processing
Inventory management
Pharmacy software
Regulatory compliance
Customer service
Certification
Certified pharmacy technician
Timeline
Certified Pharmacy Technician Customer Service
Pharmacy Innovations
01.2025 - CurrentRead More
Certified Pharmacy Technician
Giant Eagle Pharmacy
10.2023 - 12.2024Read More
Shift Manager
Romolo Chocolates
09.2023 - 07.2024Read More
Gannon University
Some College (No Degree) from Digital Communications And Media
Read More
Harborcreek High School
Read More