Amanda Verburg
Hobart,IN
Summary
Reliable fast food worker experienced in basic food and beverage preparation. Maintains clean, tidy spaces to entice customers and encourage business. Always ready to help team members and assist customers.
Overview
11
11
years of professional experience
Work History
Crew Member
Dunkin
Hobart, IN
11.2022 - Current
- Checked expiration dates on all products before serving them to customers.
- Maintained an organized work area to ensure efficient operations.
- Restocked kitchen supplies including food products and utensils.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Cashier
Lake Station Liquors
Lake Station, 46405
06.2017 - 07.2019
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Stocked shelves with merchandise when needed.
- Followed company security procedures for handling large sums of money.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
Customer Service Representative
AutoZone
Hobart, IN
06.2017 - 07.2019
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
Production Crew Trainer
Steak N Shake
Portage, IN
06.2013 - 11.2016
- Provided ongoing feedback to production crew members on their performance and identified opportunities for improvement.
- Monitored employee progress, offering constructive feedback for improvement.
- Hired, trained and coached team members on point-of-sale systems, company policy and procedures and customer service.
- Assessed trainee competencies, certifying those ready for customer interaction.
Education
GED -
Portage Adult
Portage IN04-2015
Skills
- Order Management
- Food Preparation
- Customer Engagement
- Inventory Restocking
- Customer Service
- Heavy Lifting
- Flexible Schedule
- Cash Handling
- Inventory Counts
- Valid Driver's License
Timeline
Crew Member
Dunkin
11.2022 - Current
Cashier
Lake Station Liquors
06.2017 - 07.2019
Customer Service Representative
AutoZone
06.2017 - 07.2019
Production Crew Trainer
Steak N Shake
06.2013 - 11.2016
GED -
Portage Adult