Keven Alvarez
Churches Chicken
Spring,TX
2
years of professional experience
Dependable Crew Member experienced in customer service and food preparation. Delivered exceptional guest experiences through effective communication and teamwork, while maintaining high standards of cleanliness and operational safety. Committed to contributing to team success by following detailed instructions and promoting customer loyalty.
Work History
Crew Member
2 Years 5 Months- Took customer orders at counter and drive-thru, ensuring positive experience through friendly service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Operated cash register and handled payment transactions accurately.
- Resolved customer complaints effectively, enhancing customer satisfaction and loyalty.
- Prepared Church's Chicken menu items following food safety and quality standards.
- Assembled fried chicken meals, sides, and packaged orders for pickup.
- Restocked utensils and condiments to maintain a clean and well-stocked self-service area for customer convenience.
- Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prepared and served meals based on guest preferences, contributing to a personalized dining experience.
Crew Member
2 Years 5 Months- Took customer orders at counter and drive-thru with friendly service.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Resolved customer complaints in a professional manner.
- Educated customers on menu items, product ingredients and nutritional values.
- Operated cash register and handled payment transactions accurately.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Prepared Church's Chicken menu items following food safety and quality standards.
- Assembled fried chicken meals, sides, and packaged orders for pickup.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Monitored fryer equipment and supported safe cooking procedures.
- Checked expiration dates on all products before serving them to customers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Organized and restocked supplies to support operations and team productivity.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Skills
Food preparation
Food safety
Safe food handling
Point of sale management
Payment processing
Order entry
Taking orders
Order accuracy
Menu knowledge
Customer service
Point-of-sale system
Order management
Order delivery practices
Cash handling
Beverage preparation
Attention to detail
Workplace safety
Safety awareness
Integrity and honesty
Resilience and persistence
Willingness to learn
Teamwork
Team contributions
Teamwork and collaboration
Menu memorization
Order management
Timeline
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Trenton Central High School
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