Amanda Vinson
Longview,TX
Summary
Skilled Night Server with strong background in hospitality and customer service. Focused on ensuring guest satisfaction, demonstrating proficiency in multitasking under pressure, and maintaining professionalism during late hours. Known for possessing effective communication skills and establishing rapport with diverse clientele. Previous roles demonstrate significant impact in improving overall dining experience through exceptional service delivery.
Overview
8
8
years of professional experience
Work History
Night Server
IHOP
Longview, Texas
04.2024 - Current
- Greeted and welcomed guests to the restaurant.
- Provided menus and answered questions about menu items, ingredients, and pricing.
- Took orders for food and drinks from customers in a timely manner.
- Training new staff members to learn the proper IHOP standards.
- Using handheld tablet to input orders.
Overnight Stocker
Walmart
Longview, Texas
09.2023 - 12.2024
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
Server/Shift Supervisor/ FOH Salary Manager
Red Lobster
Longview, TX
01.2020 - 12.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of menu.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refills.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Unloaded and loaded delivery trucks weekly.
- Provided assistance to other workers as needed.
- Completed daily management closing, opening and mid-day duties.
Server
Chili's Restaurant Grill & Bar
Longview, Texas
06.2023 - 09.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained regular server duties daily on shift.
Cashier
Cefcostores
Longview, Texas
02.2023 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Head Bartender/Server/Head Trainer/Shift Supervisor
Red Robin
Longview, TX
04.2017 - 12.2019
- Assigned bartenders to specific tasks and duties throughout the shift.
- Organized bar staff scheduling, including vacation time requests and sick days.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Trained all new staff members.
- Assigned trainers for new staff.
- Created all scheduling for training for the entire restaurant.
- In charge of the ice cream machine cleaning.
- Running successful shifts.
- Regular bar duties as well.
- Ensuring the accuracy and consistency of all drinks that were made.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Handled food orders from customers seated at the bar.
- Checked identification of patrons who appeared under age 30.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Provided feedback on performance reviews for each bartender.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Collected and organized daily till totals and tips.
Education
High School Diploma -
Casa Richard Academy
Detroit Michigan 06-2008
Skills
- Order Accuracy
- Table Setting
- Menu Memorization
- Food safety knowledge
- Handling Complaints
- Suggestive Selling
- Food inspection
- Food presentation
- Efficient service
- Food Delivery
- High-volume dining
- Food Preparation
- Order Management
- Quality Control
- Menu knowledge
- Strong Work Ethic
- Upselling abilities
Timeline
Night Server
IHOP
04.2024 - Current
Overnight Stocker
Walmart
09.2023 - 12.2024
Server
Chili's Restaurant Grill & Bar
06.2023 - 09.2023
Cashier
Cefcostores
02.2023 - 05.2023
Server/Shift Supervisor/ FOH Salary Manager
Red Lobster
01.2020 - 12.2023
Head Bartender/Server/Head Trainer/Shift Supervisor
Red Robin
04.2017 - 12.2019
High School Diploma -
Casa Richard Academy