Amanda Vitali
Dover,DE
Overview
20
20
years of professional experience
1
1
Certification
Work History
Furniture Sales Consultant
Raymour & Flanigan
10.2023 - Current
- Build relationships and brand loyalty with guests by following up with each new customer and reaching out to minimum 25 previous customer per day
- Prospect/Capture customer information and find fortune in the follow up
- Encourage customers to utilize financial programs; understanding impact of finance and sales results
- Upselling furniture protection plan and merchandise to increase commission
- Be confident by assuming and asking for sale to close
- Overcome objections by addressing concerns
- Continuously recognized at top performer achieving $1,173,000 in sales 2024
Manufacturing Technician/Account Manager
W.L. Gore & Associates
07.2018 - 08.2023
- Assembled medical devices on production line achieving 98% or greater pass rate
- Support sales team with forecasting, lead management, account management
- Engagement Champion; present and create activities to support company values
- Follow Standard Operating Procedures, utilize E1 MES system
- Prepare reports and technical documentation of processes
- Improved product quality, conducting detailed inspections and adjustments during manufacturing processes
Bartender/Hospitality Server
Crabby's Restaurant
08.2014 - 12.2018
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for busy waterfront restaurant with social relevancy and intentionality
Bartender/Hospitality Waitress
High 5 Hospitality, LLC
12.2004 - 12.2014
- Remained calm and poised during busy shifts
- Used cash registers and credit card machines
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Achieved Employee of the Year and Hospitality of the Year out of 500 employees
Education
Bachelor of Science - Marketing
Wilmington University
New Castle, DE01.2018
Real Estate License -
Omega Real Estate School
Newark, DE10.2004
Skills
- Microsoft Office, Workday Learning, Salesforce
- Continuous Improvement
- Upselling strategies
- Leadership Capabilities
- Design consultation
- Marketing/Sales
- Persuasive Negotiation
- Active Listening
- Account Management
- Brand awareness
- Product presentation
Timeline
Furniture Sales Consultant
Raymour & Flanigan
10.2023 - Current
Manufacturing Technician/Account Manager
W.L. Gore & Associates
07.2018 - 08.2023
Bartender/Hospitality Server
Crabby's Restaurant
08.2014 - 12.2018
Bartender/Hospitality Waitress
High 5 Hospitality, LLC
12.2004 - 12.2014
Leadership Courses
Lean Six Sigma Certificate
LinkedIn Learning, Resilience Mastery, Toastmasters
Bachelor of Science - Marketing
Wilmington University
Real Estate License -
Omega Real Estate School
Summary
Dedicated Sales Representative with proven ability to connect with customers and overcome sales objections. Demonstrated success in building lasting client relationships and ensuring high customer satisfaction. Adept at using product knowledge and communication skills to drive sales and meet team objectives. Passion for working in an industry that serves a purpose in the community.
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