Amanda Wachira

First point of contact receiving incoming emergency and administrative calls and deploying police, fire, and EMS resources through managed prioritization. Consistently providing exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.

First point of contact receiving incoming emergency and administrative calls and deploying police, fire, and EMS resources through managed prioritization. Strong multitasking emphasis with simultaneous computer, phone, radio, and CCTV interactions. Providing pre-arrival medical instructions with adherence to national standards. Current assistant supervisor with roles in hiring, on boarding, and hands-on training of new employees.