Suzanne Wyckoff

OKC,OK

Summary

Committed professional with a solid history of 21 years of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

years of professional experience

Certification

Work History

Communications Specialist

City Of Edmond

07.2011 - Current

Answer all incoming 911 and non-emergency calls coming into the dispatch center.
Dispatch for police, fire and animal services
Answer all public works calls and page them out after hours, on weekends and on holidays.

911 Dispatch Supervisor

City Of Enid

08.2008 - 05.2011

Maintained contact with officers, accounted for location and status, tracked records of field calls and verified safety of field team members.
Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
Created training program for Dispatch

Education

Bachelor of Science - Psychology

Hardin Simmons University

Abilene

12.2007

Skills

Crisis Communications
Internal and External Communications
Crisis Management
Emergency Call Routing
Teamwork and Collaboration
Computer-Based Dispatch Systems

Unit Dispatch
National Crime Information Center (NCIC)
Dispatch First Responders
Computer-Aided Dispatching
Dispatcher Monitoring
Map Reading Skills