Amanda Perry

• Conducted frequent searches of cells and living areas for contraband materials and weapons.
• Provided counseling services to juvenile offenders to address behavioral issues.
• Provided guidance to new officers on proper protocol for dealing with juvenile offenders.
• Managed daily operations within the facility, including discipline, recreational activities, medical and mental health care, and educational programs.
• Assisted in developing individualized treatment plans for each juvenile offender based on their needs and goals.

• Answered 30 to 50 calls daily, transferring calls to the appropriate personnel, while delivering exceptional customer service.
• Screened, verified, checked in 50-100 visitors for identification credentials and purpose of visit to maintain security of personnel and office environment by giving access to badges and particular departments of buildings
• Organized meetings and office events by scheduling conference rooms, and by conveying detailed messages to personnel upon visitor arrival.
• The ability to change priorities quickly as time-sensitive needs arise.
• Placed mail into appropriate P.O. boxes, and obtained signatures from recipients to release registered and special delivery parcels.

Mail-room maintenance, switchboard duties, admin task, and receptionist responsibility rotating 7 buildings

• Met and exceeded daily productivity goals, including 30-50 high-volume calls daily, appointment setting, email replies, and data entry.
• Managed and verified building access by supplying key cards to 30 employees, up to 75 contractors, trainees, and visitors.
• Provided administrative support to 9 executives, taking on additional tasks during high-volume periods, while maintaining quality work.
• Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.

• Scheduled 80 or more appointments for 3 physicians weekly.
• Accountable for greeting, registering, and assisting 20 to 25 patients daily, verified insurance, collected co-pays, and remaining balances.
• Answered and managed incoming and outgoing calls while recording precise messages or transferring calls to direct sources.
• Ordered office supplies adhering the office budget while maintaining organized and spotless work area
• Kept patients files updated with 100% accuracy

• Reviewed customer account information and responded to queries about services, product malfunctions, promotions, and billing.
• Developed successful tactics to de-escalate and address problematic customer concerns timely and effectively to meet the need of each customer
• Handled a large volume of calls, receiving an average of 10-13 calls per hour, while also answering other inquiries through email and live chat.
• Consistently met or exceeded individual performance targets, including call handling and customer satisfaction metrics.