Amanda Walker
Manchester,TN
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals. I am a hardworking and passionate person with strong organizational skills and I'm ready to help any team achieve company goals. I am able to handle multiple projects simultaneously with a high degree of accuracy. I am seeking to maintain a full-time position that offers professional challenges while utilizing my interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Certified Pharmacy Technician
Publix Pharmacy
Mount Juliet, TN
08.2014 - 07.2018
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Reduced medication errors by implementing a meticulous double-check system for all prescriptions filled.
- Ensured patient safety with diligent monitoring of drug interactions and proper dosage instructions.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Developed strong relationships with healthcare providers, facilitating efficient communication regarding prescription clarifications and adjustments.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Assisted pharmacists in conducting medication therapy management consultations, enhancing patient understanding of their treatment plans.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Hotel Front Desk Agent
Days Inn Hotel
Chattanooga, TN
01.2010 - 12.2012
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Streamlined reservation processes for improved booking experience and increased room occupancy rates.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
- Increased hotel revenue by effectively upselling room upgrades, amenities, and additional services.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Balanced daily cash drawer accurately, minimizing discrepancies and ensuring proper accounting procedures were followed.
- Assisted guests with transportation arrangements, local recommendations, and other inquiries to enhance their stay experience.
- Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.
- Trained new front desk agents on policies and procedures, ensuring consistent execution of hotel standards.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Maintained strict confidentiality regarding sensitive guest information as per company policy guidelines.
- Leveraged knowledge of local attractions and amenities to provide tailored recommendations for guests, enhancing their overall stay experience.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
Health Sciences
The University of Tennessee - Chattanooga
Chattanooga, TNCPhT - Pharmacy
Tennessee College of Applied Technology
Murfreesboro, TN08.2014
Skills
- Problem-Solving Skills
- Manual and Automated Medication Dispensing
- Updating Medication Histories
- Workflow Optimization
- Insurance Billing
- Inventory Management
- Interpersonal Skills
- Data Entry Accuracy
Timeline
Certified Pharmacy Technician
Publix Pharmacy
08.2014 - 07.2018
Hotel Front Desk Agent
Days Inn Hotel
01.2010 - 12.2012
Health Sciences
The University of Tennessee - Chattanooga
CPhT - Pharmacy
Tennessee College of Applied Technology