Amanda Wallace
Comprehensive Urologic Care
Arlington Heights,IL
13
years of professional experience
Proficient Patient Service Representative recognized for excellence in managing patient inquiries and appointment scheduling. Strong expertise in insurance verification and medical billing, ready to leverage skills to enhance operational efficiency and patient care.
Work History
Patient Service Rep 2
1 Year 11 Months- Assisted patients with appointment scheduling and inquiries, ensuring smooth workflow.
- Managed patient check-in and check out processes, enhancing front desk efficiency.
- Verified Insurance, requested and created referrals
- Billed Office and nurse visits
- Collected copays, balances and posted payments
- Enforced company policies
- Communicated procedure estimates and vaulted payment info for collection
- Coordinated communication between patients and medical staff to address concerns effectively.
- Educated patients on services offered, fostering informed decision-making.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Patient Service Rep 2
2 Years 1 Month- Managed high volume phone calls
- Managed intake of new patients for hospitals and sleep studies to enhance patient care and support operational efficiency.
- Collected and transmitted medical records promptly. Assisted patients in retrieving necessary medical documentation. Facilitated access to medical records for healthcare providers.
- CT orders
- Supported clinic with DME orders
- Sorted faxes
- Facilitated rooming and testing processes for clinical staff.
Billing Administrative Assistant
1 Year 2 Months- Facilitated patient outreach for durable medical equipment collection.
- Coordinated DME pick-up schedules for ineligible patients.
- Managed a high volume of client accounts efficiently, prioritizing tasks based on urgency and importance to maintain a well-organized workflow.
- Reduced late payments by consistently following up on overdue accounts with clients.
Education
Associate of Science - Health Information Management
Skills
Customer service
HIPAA compliance
Insurance verification
Medical Terminology
Multitasking
ICD 10 and CPT coding
Data entry proficiency
Experience with Microsoft Teams
Epic
Eclinical works
Athena
Timeline
Patient Service Rep 2
Comprehensive Urologic Care
08.2024 - CurrentRead More
Patient Service Rep 2
Northwest Pulmonary and Sleep Medicine
07.2022 - 08.2024Read More
Billing Administrative Assistant
Orsini Healthcare
03.2013 - 05.2014Read More
Bryan University
Associate of Science from Health Information Management
Read More