Amanda Walter
Lancaster,OH
Summary
Dynamic and dedicated Patient Service Representative at Quantum Health, adept at ensuring HIPAA compliance and verifying insurance eligibility. Recognized for exceptional customer service and empathy, effectively resolving patient concerns while maintaining confidentiality. Proven ability to streamline processes and enhance patient trust in a fast-paced healthcare environment.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Quantum Health
03.2022 - 03.2025
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Handled customer service inquiries via telephone and through email.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility.
- Followed document protocols to safeguard confidentiality of patient records.
Cashier
Raising Canes
11.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Retail Escalations Manager
PNC Bank
08.2015 - 12.2019
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
Customer Service Representative
PNC Bank
01.2014 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Norton High School
Norton, OH05-2004
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient confidentiality
- Medical terminology
- Eligibility determination
- Medical insurance
- Office administration
- Data entry proficiency
- Phone etiquette
- Healthcare industry
- Data protection
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePaid time offWork from home option401k matchPaid sick leaveStock Options / Equity / Profit SharingHealthcare benefitsFlexible work hoursCompany CultureWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Service Representative
Quantum Health
03.2022 - 03.2025
Cashier
Raising Canes
11.2021 - 02.2022
Retail Escalations Manager
PNC Bank
08.2015 - 12.2019
Customer Service Representative
PNC Bank
01.2014 - 08.2015
High School Diploma -
Norton High School
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