Amanda Walters
Fayetteville,NC
Summary
I am accustomed to overseeing operations with strong attention to detail. History of meeting demanding group objectives through employee training, motivation and performance management. I find myself a highly adaptable team leader with excellent background of quick and effective performance. I am a clear communicator with team-oriented focus and advanced skills to effectively work with others.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Manager, Cook, Lead
The Corner Grill
Fayetteville, NC
06.2007 - Current
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Cross-trained existing employees to maximize team agility and performance.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Restaurant Waitress
Hudson Bay Seafood
Fayetteville, NC
08.2013 - 06.2016
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Companion Caregiver
Saint Josephs Of The Pines
Fayetteville, NC
05.2013 - 05.2016
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Education
Associate of Applied Science - Criminal Justice
Sampson Community College
Clinton, NC 08.2013 - 06.2016
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
Pembroke, NC 08.2019 - 05.2021
Skills
Staff Management
Policies and procedures
Strategic planning
Hospitality and service industry background
Coaching and mentoring
Business Development
Verbal and written communication
Timeline
Bachelor of Arts - Criminal Justice
University of North Carolina At Pembroke
08.2019 - 05.2021
Restaurant Waitress
Hudson Bay Seafood
08.2013 - 06.2016
Associate of Applied Science - Criminal Justice
Sampson Community College
08.2013 - 06.2016
Companion Caregiver
Saint Josephs Of The Pines
05.2013 - 05.2016
Manager, Cook, Lead
The Corner Grill
06.2007 - Current