Amanda Ward
3614 Boones Creek Village Ct Jonesborough,TN
Summary
Seeking promotion to the position of Corporal.
Overview
9
9
years of professional experience
Work History
Detention Officer
Washington County Sheriff's Office
Jonesborough, TN
09.2021 - Current
- Assisted in the intake of new inmates, ensuring all necessary paperwork was completed and filed correctly.
- Supervised inmates during recreational activities, providing guidance when needed.
- Monitored inmate behavior to ensure compliance with facility regulations and procedures.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
- Provided support and assistance to fellow officers during emergency situations.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced disciplinary action when appropriate according to established guidelines.
- Investigated disturbances within the facility and reported findings to supervisors.
- Escorted inmates from one area of the detention center to another safely and securely.
- Served meals in a timely manner while enforcing mealtime regulations for inmates.
- Responded quickly and effectively to any medical emergencies that arose within the facility.
- Counseled inmates regarding their rights, privileges, rules and regulations of the facility.
- Participated in training sessions designed to improve job performance or learn new techniques.
- Conducted regular safety inspections of all equipment used by staff members or inmates.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Exercised independent and sound judgment in enforcing proper inmate behavior and responding to incidents.
- Fingerprinted and photographed incoming and released inmates.
- Subdued and restrained resisting inmates using hands and feet while employing defensive tactics and approved non-lethal weapons.
- Coordinated with medical staff to ensure detainees received necessary healthcare services.
- Conducted searches of detainees and cells for contraband, following strict security procedures.
- Assisted in the training and orientation of new detention officers, sharing knowledge and best practices.
- Participated in emergency response drills and real situations, acting swiftly to ensure safety.
- Coordinated visitation schedules, facilitating detainee interaction with family and legal counsel.
- Conducted regular security checks of cells and common areas to prevent escapes and contraband entry.
- Implemented de-escalation techniques to resolve conflicts and maintain order within the facility.
- Inspected locks, window bars, doors, and security systems to support escape prevention.
- Searched prisoners and vehicles and conducted shakedowns of cells for valuables and contraband.
- Counseled inmates and responded to legitimate questions, concerns and requests.
- Served meals and dispensed medications to inmates.
- Conducted fire, safety and sanitation inspections.
Dairy Farmer
Countiss Dairy Farm
Abingdon , VA
04.2020 - 09.2021
- Monitoring animal health and well-being through regular checks on feed intake, body condition score, and general behavior.
- Maintaining a safe working environment by adhering to all safety regulations.
- Repairing and maintaining farm infrastructure such as fences, gates, sheds and water systems.
- Operating tractors and other farming equipment in accordance with safety guidelines.
- Collecting data on milk production, herd size, fertilizer usage, and other relevant metrics.
- Carrying out routine maintenance of dairy machinery, such as milking machines and pasteurizers.
- Inspecting barns for cleanliness standards as well as identifying signs of disease or parasites in animals.
- Ensuring that all livestock are correctly tagged with identification tags or ear tags.
- Organizing transport arrangements for animals being sold or moved off-site.
- Managing the calf barn, ensuring all of the baby cows are correctly cared for, and given all of the proper medications and dietary supplements needed.
- Used farm tools and vehicles to move animals, feed and equipment to designated locations.
- Operated and maintained farm equipment and tools.
Manager
McDonald's Restaurant
Kingsport, TN
06.2019 - 04.2020
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Created shift schedules.
- Created daily floor plans for assigning employees to positions.
- Counting safe at closing time.
- Ordered appropriate stock for the restaurant to ensure there were plenty of supplies until the next truck order.
- Ensuring safe food preparation.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored staff performance and addressed issues.
Mattress Assembler
Tempur Pedic
Duffield, VA
01.2019 - 06.2019
- Inspected mattress components for defects prior to assembly.
- Maintained cleanliness of work area and ensured safety protocols were followed.
- Repaired broken or damaged components on mattresses.
- Performed quality control checks on assembled mattresses.
- Working with various pieces of machinery, such as sewing machines, sealing machines, foam sprayers, and boxing machines.
- Ensured that all products being shipped out were free from defects before packaging them up.
- Worked efficiently under pressure while meeting tight deadlines set by management.
- Completed accurate assembly work by positioning and aligning components.
- Recorded accurate data regarding number of pieces produced per day and shift.
Non-Emergency Transportation
LogistiCare
Norton, VA
02.2018 - 01.2019
- Schedule, modify and cancel reservations as requested
- Obtain and document details of any complaints being filed
- Receive and document customer concerns
- Ensure that all relevant customer information is documented Policy Adherence
- Attend all required meetings
- Adhere to and ensures all company policies and procedures are maintained
- Maintain an acceptable attendance and tardiness record Customer Service
- Ensure accurate trip data input
- Maintain a polite and courteous manner at all times
- Demonstrate sincere personal commitment to producing high quality work
- Refer unresolved customer grievances to designated department for further investigation and resolution
- Promote a positive working environment
Sales Associate
JCPenny's Outlet
Kingsport , TN
10.2017 - 01.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Placed special orders or called other stores to find desired items.
Crew Trainer
McDonald's Restaurant
Kingsport , TN
11.2015 - 10.2017
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Conducted onboarding sessions with new hires, providing them with an overview of company policies and procedures.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Organized team building activities to foster a positive work environment among crew members.
- Encouraged open communication between trainees and management throughout the learning process.
- Ensured that all safety protocols were followed during training sessions.
- Instructed new team members on correct procedures for operations.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Assisted in creating a motivational atmosphere that encouraged team growth.
- Explained goals and expectations required of trainees.
Education
High School Diploma -
Gate City High School
Gate City, VA05-2019
Associate of Science - Police Science
Mountain Empire Community College
Big Stone Gap, VAAssociate of Science - Criminal Justice
Mountain Empire Community College
Big Stone Gap, VASkills
- CPR/AED
- NCIC/QUERY
- LEADERSHIP
- MANAGEMENT
- OC SPRAY
- FIELD TRAINING OFFICER
- MASTER DETENTION OFFICER 1
- HAZMAT
- NARCAN
Timeline
Detention Officer
Washington County Sheriff's Office
09.2021 - Current
Dairy Farmer
Countiss Dairy Farm
04.2020 - 09.2021
Manager
McDonald's Restaurant
06.2019 - 04.2020
Mattress Assembler
Tempur Pedic
01.2019 - 06.2019
Non-Emergency Transportation
LogistiCare
02.2018 - 01.2019
Sales Associate
JCPenny's Outlet
10.2017 - 01.2018
Crew Trainer
McDonald's Restaurant
11.2015 - 10.2017
High School Diploma -
Gate City High School
Associate of Science - Police Science
Mountain Empire Community College
Associate of Science - Criminal Justice
Mountain Empire Community College
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