Terisa Hayes
Chipley,Florida
Summary
Results-driven finance professional with strong analytical and organizational skills. Demonstrated effectiveness in collaborating with teams and adapting to changing needs, providing reliable support for financial operations. Proven expertise in account management, transaction processing, and maintaining accurate financial records. Highly focused individual dedicated to achieving business objectives and driving overall organizational success.
Overview
18
18
years of professional experience
Work History
Finance Clerk
Washington County Sheriff's Office
03.2022 - Current
- Managed accounts payable ensuring all transactions were recorded accurately and on time.
- Provided excellent customer service when addressing inquiries related to billing or account issues, resolving disputes efficiently and professionally.
- Maintained organized filing system for easy access to important financial documents.
- Documented financial data, files and records for contracted vendors.
- Collaborated with colleagues to resolve any discrepancies in financial records or reports.
- Ensured timely processing of invoices for accurate financial reporting.
- Maintained and supported effective records management in both hardcopy and digital formats.
- Enhanced overall efficiency by identifying areas for improvement within finance department processes.
- Managed office inventory and ordered new supplies when items were running low.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Maintained accurate records of financial transactions in alignment with regulatory requirements.
- Resolved discrepancies in financial data to increase accuracy and reduce potential backlogs.
- Entered financial data into company accounting system with stringent adherence to data security protocols
- Input financial data and produced reports using Tyler Parrallel.
- Prepared bank deposits from Civil Process, verifying and balancing receipts.
- Investigated and resolved inquiries with billing and invoicing.
- Reconciled and recorded receipts, incoming cash, and other fiscal transactions.
Civil Process
Washington County Sheriff's Offfice
06.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Work well in a team setting, providing support and guidance.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Assist with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Manage time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Attention to detail while completing assignments.
- Contacts agents for proper service of documents.
- Processes all Civil Papers for proper service.
- Executes Levies for pickup and sale of personal and real property.
- Sends all Civil Process Returns back to the Agent.
Personnel Records Specialist
Washington County Sheriff's Office
06.2021 - Current
- Supported internal investigations by providing accurate, organized, and timely access to relevant personnel records as needed.
- Maintained a high level of professionalism when handling confidential employee information, ensuring discretion at all times during daily tasks.
- Managed the destruction of outdated or unnecessary files according to document retention schedules, ensuring continued compliance with legal requirements.
- Streamlined personnel record-keeping processes by implementing digital filing systems and organizational tools.
- Collaborated with human resources to streamline onboarding processes for new hires, ensuring timely completion of paperwork and proper documentation.
- Reduced processing time for requests from employees and supervisors by maintaining up-to-date contact information in personnel records database.
- Protected sensitive employee information through secure storage practices and adherence to company privacy policies.
- Provided excellent customer service to employees seeking clarification or assistance regarding their personal records or employment documentation requirements.
- Enhanced department efficiency by developing standardized templates for common forms and documents related to personnel records management.
- Ensured compliance with federal, state, and company regulations by staying informed on policy updates and implementing changes accordingly.
Records Clerk
Washington County Sheriff's Office
01.2020 - 06.2021
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Safeguarded sensitive information by enforcing strict security protocols and monitoring access to critical files.
- Followed established policies and procedures to maintain compliance with regulations.
- Updated records with new information.
- Sorted all paperwork and documents alphabetically and according to dates and significance.
- Provided training to new records clerks to improve knowledge and skills.
- Followed confidentially regulations to maintain privacy.
- Provided excellent customer care by responding to inquiries and requests of information for the public, Attorneys, Lawyers, the State Attorney's Office and Public Defender's Office.
- Enhanced office productivity with streamlined record-keeping processes, ensuring timely access to essential data.
- Trained new staff on proper record-keeping procedures, fostering a consistent approach across the organization.
- Expedited response times for customer inquiries by maintaining well-organized files and utilizing advanced search techniques when locating necessary information.
- Coordinated with different departments to ensure timely and accurate records updates, improving inter-departmental communication and efficiency.
- Maintained confidentiality and integrity of records, by enforcing strict access controls and monitoring.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
- Compiled, sorted and filed high volume of documents.
- Operated office equipment to scan and copy documents.
- Retrieved file information and made copies for authorized users.
- Created reports, correspondence and spreadsheets with Microsoft Office programs.
- Managed incoming and outgoing mail.
- Followed security protocols to protect sensitive and proprietary information.
- Processed correspondence, conducted post office pick-ups and distributed mail to appropriate parties.
- Generated reports from database systems to track records.
Victim Services Coordinator
Washington County Sheriff's Office
11.2018 - 01.2020
- Assisted clients in obtaining financial compensation through completing application paperwork and advocating on their behalf during hearings.
- Facilitated referrals to specialized service providers, ensuring clients received targeted assistance in areas such as housing, employment, and mental health care.
- Strengthened relationships with law enforcement agencies, facilitating timely referrals for victims seeking assistance.
- Maintained detailed case records and statistics to track client progress and inform program evaluation efforts.
- Evaluated program effectiveness using qualitative and quantitative data, identifying areas for improvement and implementing necessary changes.
- Enhanced victim support services by implementing effective case management strategies and coordinating with various agencies.
- Supported victims in navigating the criminal justice system, providing guidance on legal procedures and court accompaniment when necessary.
- Participated in community events to promote services and engage with public.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Social Services Counselor
Walton County Health Department
11.2016 - 11.2018
- Process information on automated system to document and update client information.
- Daily communication both in writing and over the phone with clients.
- Scheduled appointments with clients to provide needed assistance and education.
- Creating and filing documents
- Performing initial contacts and home/office visits with clients
- Using fuel cards to fuel state vehicles
- Maintaining files on the care and education provided to our clients.
- Attended monthly staff meetings to address the needs of our clients.
- Use a variety of office equipment in daily job functions
- Promoted self-sufficiency among clients through goal-setting, skill-building activities, and regular progress assessments.
- Enhanced community resources knowledge by regularly attending networking events and collaborating with local organizations.
- Increased client engagement in support groups by creating a safe space for sharing experiences and providing empathetic guidance.
- Regularly participated in professional development opportunities to stay current on best practices within the social services field.
- Conducted thorough assessments of clients'' needs, strengths, and barriers to identify appropriate services and interventions.
- Coordinated referrals to specialized treatment providers when necessary while maintaining strong working relationships with these external partners.
- Maintained accurate case records detailing client progress, treatment plan updates, and any relevant documentation required by regulatory agencies or funding providers.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Maintained detailed case histories, metrics and reports to meet strict standards.
Teacher
Vernon Elementary School
08.2007 - 11.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Coordinated with language specialists to support English Language Learners, fostering more inclusive classroom.
- Enhanced students' critical thinking and problem-solving skills through project-based learning.
- Increased parental involvement in students' education by organizing regular communication and events.
- Conducted ongoing professional development in educational technology, keeping teaching approach current and effective.
- Improved student engagement by incorporating interactive learning technologies into lesson plans.
- Implemented classroom management plan that reduced disruptions, creating more conducive learning environment.
- Collaborated with colleagues to integrate cross-disciplinary lessons, enriching students' educational experience.
- Promoted digital literacy by integrating technology into curriculum.
- Enhanced literacy skills with targeted reading programs.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Adapted teaching methods and materials to meet students' varying needs.
Education
Bachelor's Degree - Education
Florida State University
Panama City, Florida07.2007
Associate Degree -
Chipola Junior College
Marianna, Florida07.2004
Associate Degree -
University of West Florida
Marianna, Florida12.2001
Skills
- Accounts payable
- Cash management
- Data entry
- Monthly reporting
- Purchasing processes
- Microsoft office
- Invoice management
- Payment posting
- Invoice processing
- Yearly reporting
- Strong work ethic
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Effective multitasking
- Organizational skills
Timeline
Finance Clerk
Washington County Sheriff's Office
03.2022 - Current
Civil Process
Washington County Sheriff's Offfice
06.2021 - Current
Personnel Records Specialist
Washington County Sheriff's Office
06.2021 - Current
Records Clerk
Washington County Sheriff's Office
01.2020 - 06.2021
Victim Services Coordinator
Washington County Sheriff's Office
11.2018 - 01.2020
Social Services Counselor
Walton County Health Department
11.2016 - 11.2018
Teacher
Vernon Elementary School
08.2007 - 11.2016
Associate Degree -
Chipola Junior College
Associate Degree -
University of West Florida
Bachelor's Degree - Education
Florida State University
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