Amanda Ward
Lyons,IL
Summary
Customer service professional with extensive experience in garage door supplies, supporting operations through accurate data entry and inventory management. Proficient in Microsoft Excel and skilled in resolving customer inquiries with product knowledge. Track record of 100% satisfaction through clear communication and timely issue resolution.
Overview
14
14
years of professional experience
Work History
Manufacturing Customer Service Representative
Garage Door Supplies
09.2018 - Current
- Assisted customers at front counter, addressing inquiries and providing product information
- Data Entry of all orders by walk-in customers, email, and phone (using SAGE)
- Quoted prices for garage doors and parts, ensuring accurate and timely responses
- Maintained expertise in garage door systems and Lift Master/Chamberlain products
- Manages inventory of Lift master parts and literature
- Processed cash and credit card payments, maintaining accuracy and efficiency in transactions
- Takes inventory of garage door and opener parts
- Enters returns for merchandise being returned or exchanged
Customer Service Representative/Call Center
Alco Sales and Service Co
04.2017 - 09.2018
- Recognized as top customer service representative for house sales
- Answered customer calls in fast-paced call center environment
- Facilitated customer access to specific part numbers for medical equipment needs
- Entered all orders placed via phone, email, fax, or mail with attention to detail
Customer Service Representative
Core Centric Solutions, Inc
01.2013 - 03.2017
- Responded to customer inquiries via email, enhancing customer satisfaction across multiple websites
- Engaged in live chat on various websites to assist customers with inquiries and resolve issues promptly
- Compiled daily sales data for analysis to identify trends
- Sears Backorder/Cancellation Report
- Inventory report of parts we stocked
- Returns for company for 2 websites
- Daily Breville report for coffee machines we remanufactured
Education
Some college -
Skills
- EXCEL OUTLOOK MICROSOFT WORD EXCEL 2010 In-person Support Customer Service AS400 CSR
- Skills
- Data entry
- Microsoft Word 2010, Excel 2010, AS400, Inventory Management, Access, Outlook, Syspro, Sage
- Customer relationship management
- Inventory management
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Manufacturing Customer Service Representative
Garage Door Supplies
09.2018 - Current
Customer Service Representative/Call Center
Alco Sales and Service Co
04.2017 - 09.2018
Customer Service Representative
Core Centric Solutions, Inc
01.2013 - 03.2017