Amanda Watkins
Dominos Pizza
Quebeck,TN
18
years of professional experience
Dynamic customer service professional with a strong work ethic and critical thinking skills, recognized for enhancing customer satisfaction at Walmart. Proven ability to resolve conflicts and streamline operations, leveraging above-average computer skills to improve efficiency. Committed to fostering teamwork and loyalty while maintaining attention to detail in fast-paced environments.
Work History
Cashier/Customer Service
2 Years- Processed customer transactions accurately using POS registers and handled cash, card, and coupon payments.
- Greeted customers and delivered friendly checkout service while resolving basic questions and directing store traffic.
- Scanned merchandise efficiently, verified prices, and corrected discrepancies to maintain accurate checkout records.
- Balanced cash drawer contents and followed cash-handling procedures to support register accuracy.
- Greeted customers entering store and responded promptly to customer needs.
Shift Leader
8 Years 4 Months- Assigned positions and coordinated workflow to support smooth restaurant operations.
- Monitored food safety, cleanliness, and sanitation standards throughout service.
- Trained new crew members on station procedures and customer service expectations.
- Resolved customer concerns promptly to protect guest satisfaction and store reputation.
- Managed cash handling, register accuracy, and end-of-shift reconciliation tasks.
- Communicated shift priorities and handoffs to ensure consistent operational continuity.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Customer Service Manager
3 Years 7 Months- Managed front-end service desk operations, resolving customer concerns and escalating complex issues promptly.
- Trained associates on returns, exchanges, and refunds.
- Coordinated daily staffing coverage for service desk and front-end support functions.
- Supported associates during difficult customer interactions with clear guidance and conflict resolution.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Delivery Expert
4 Years 8 Months- Provided courteous customer service during handoff, resolving basic order concerns professionally.
- Collaborated with team members to ensure smooth workflow and fast order processing.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Supported other team members in store operations during downtimes between deliveries, fostering a positive work environment among coworkers.
- Maintained excellent communication with customers, providing updates on delivery status and answering inquiries.
- Assisted in inventory management, keeping track of stock levels for accurate order fulfillment.
Education
High School Diploma
Skills
• Customer-Centric Thinking
• Courteous/Willingness to go Above and Beyond
• Loyalty to Company
• Above Average Computer Skills
• Excellent Organization Skills
• Time Management
• Critical Thinking
• Conflict Resolution
• Self Motivation
• Emotional Intelligence
• Interpersonal Skills
• Adaptability
• Attention to Detail
• Time/Workflow Management
• Strong Work Ethic
Timeline
Delivery Expert
Dominos Pizza
02.2022 - CurrentRead More
Customer Service Manager
Walmart
11.2017 - 06.2021Read More
Shift Leader
McDonald’s
05.2010 - 09.2018Read More
Cashier/Customer Service
Food Lion
05.2008 - 05.2010Read More
White County High School
High School Diploma
Read More