Amanda Watters
Coralville,Iowa
Summary
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
7
7
years of professional experience
Work History
Cosmetologist
Thompson & Co
04.2024 - 11.2024
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Processed payments, entering sales in register for prompt customer service.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Cosmetologist
Finesse Spa Salon
06.2021 - 03.2024
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
Front Desk Associate
Finesse Spa Salon
12.2020 - 05.2021
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Processed payments, entering sales in register for prompt customer service.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Answered phone calls and emails to schedule client appointments.
Lifeguard
City Of Ames Parks & Recreation
05.2018 - 08.2021
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Served as a shift leader from April 2021 to August 2021. Responsibilities included managing other lifeguards, enforcing pool safety rules, leading staff meetings,and completing office paperwork.
Education
Certificate of Completion Cosmetology - Cosmetology
PCI Academy
Ames, IA05-2021
High School Diploma -
Ames High School
Ames, IA05-2019
Skills
- Social skills
- Scheduling appointments
- Client consultation
- Sales expertise
- Reflective listening
- Relationship building and management
- Professionalism
- Problem-solving skills
- Credit and cash payments
Timeline
Cosmetologist
Thompson & Co
04.2024 - 11.2024
Cosmetologist
Finesse Spa Salon
06.2021 - 03.2024
Front Desk Associate
Finesse Spa Salon
12.2020 - 05.2021
Lifeguard
City Of Ames Parks & Recreation
05.2018 - 08.2021
Certificate of Completion Cosmetology - Cosmetology
PCI Academy
High School Diploma -
Ames High School
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