Amanda Whitman
Wenatchee
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
E-Commerce Personal Shopper
Fred Meyer
East Wenatchee
01.2021 - 04.2022
- Communicated with team members to ensure timely order fulfillment and delivery.
- Provided exceptional customer service by addressing inquiries and resolving issues swiftly.
- Trained new staff on company policies, procedures, and best practices in e-commerce shopping.
- Processed online orders quickly and accurately.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Secured and stored items until customer pickup.
- Suggested comparable products to replace out-of-stock items.
Team Member
Auntie Anne's Pretzels
East Wenatchee
08.2017 - 02.2018
- Prepared fresh pretzel dough according to company recipes and standards.
- Maintained cleanliness of workstations and equipment throughout the shift.
- Assisted customers with menu selections and provided friendly service.
- Operated cash register and processed customer transactions efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Monitored expiration dates on food items for freshness assurance.
- Organized inventory shelves for easy access and maintenance of stock levels.
Cashier
Big Lots
Wenatchee
06.2016 - 07.2017
- Maintained cleanliness and organization of checkout area consistently.
- Handled cash, credit, and gift card payments accurately.
- Addressed customer inquiries and resolved issues courteously.
- Stocked shelves and restocked merchandise during downtime effectively.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Cashier/Overnight Stocker
Wal-Mart
Wenatchee
11.2012 - 08.2014
- Processed customer transactions efficiently at high-volume retail environment.
- Managed cash register operations and maintained accurate cash drawer balance.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Entiat High School
Entiat, WA06-2012
Skills
- Customer engagement
- Effective communication
- Cleaning and sanitizing
- Proper phone etiquette
- Adaptability and flexibility
- Multitasking Abilities
- Customer service
- Accurate money handling
- Flexible schedule
- Attention to detail
Timeline
E-Commerce Personal Shopper
Fred Meyer
01.2021 - 04.2022
Team Member
Auntie Anne's Pretzels
08.2017 - 02.2018
Cashier
Big Lots
06.2016 - 07.2017
Cashier/Overnight Stocker
Wal-Mart
11.2012 - 08.2014
High School Diploma -
Entiat High School