Amanda Whitworth
Pocatello,ID
Summary
Versatile and dynamic professional with extensive experience as a Cosmetologist at JCPenney Salon and as a Bakery Manager at MAVERICK. Excelled in customer service, conflict resolution, and demonstrated leadership by effectively managing inventory, leading to significant cost savings. Skilled in cash handling and maintaining strict hygiene standards. Proven track record in team leadership and problem-solving, ensuring operational excellence.
Overview
10
10
years of professional experience
Work History
Cosmetologist
JCPenney Salon
02.2019 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
Bakery Manager
MAVERICK
05.2015 - 05.2018
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Associate of Science - Cosmetology
School of Hairstyling
Chubbuck, ID01-2019
GED -
Idaho State University
Pocatello, ID09-2007
Skills
- Social skills
- Friendly communication
- Active listening
- Licensed cosmetologist
- Scheduling appointments
- Clear communication
- Customer consultation
- Sales and upselling
- Tool, equipment, and surface sanitizing
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team leadership
- Problem-solving
- Punctual and reliable
- Supervisory experience
- Supply ordering
- Employee scheduling
- Order management
Timeline
Cosmetologist
JCPenney Salon
02.2019 - Current
Bakery Manager
MAVERICK
05.2015 - 05.2018
Associate of Science - Cosmetology
School of Hairstyling
GED -
Idaho State University