AMANDA WILEY
Fairmont,WV
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree accuracy.
Overview
10
10
years of professional experience
Work History
REGISTRAR AND SCOUT SHOP MANAGER
MOUNTAINEER AREA COUNCIL, BOY SCOUTS OF AMERICA
08.2023 - Current
- Greeted every guest with personable approach and provided knowledgeable service.
- Updated computer system with latest information to keep records current and accurate.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
OVERNIGHT MOD TEAM
WALMART
02.2019 - 06.2024
- Skilled at working independently and collaboratively in team environment
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help
- Organized and detail-oriented with strong work ethic
- Developed and maintained courteous and effective working relationships
CUSTOMER SERVICE ASSOCIATE
THE HOME DEPOT
02.2019 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
OVERNIGHT MERCHANDISER
SAM'S CLUB
08.2016 - 02.2019
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Conducted monthly inventory counts and verified accuracy of product levels.
LEAD COMPANY MANAGEMENT ASSISTANT
UTAH SHAKESPEARE FESTIVAL
03.2014 - 11.2016
- Created and updated records and files to maintain document compliance.
- Maintained inventory stock for office supplies and housing supplies including internet, electric, and water, placing orders when necessary.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Drafted common document templates to reduce time spent creating documents from scratch.
BAKERY ASSOCIATE
SHOP N SAVE
05.2016 - 10.2016
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Education
Master of Arts - Theatre Arts
UNIVERSITY OF MISSOURI-KANSAS CITY
Kansas City, MO05.2013
Bachelor of Arts - Theatre Arts
FAIRMONT STATE UNIVERSITY
Fairmont, WV05.2008
Skills
- Excellent communication skills
- Experience with Microsoft Office
- Exceptional with updating and maintain paperwork
- Familiarity with using basic office equipment
- Able to work independently with minimal direction
- Customer Service and Assistance
- Inbound and Outbound Calling
- MS Office Proficiency
- Verbal Communication
- Quality Assurance
- Refunds and Exchanges
- POS System Operations
- Prioritizing Calls
- Complex Problem-Solving
- Merchandise Orders and Exchanges
Timeline
REGISTRAR AND SCOUT SHOP MANAGER
MOUNTAINEER AREA COUNCIL, BOY SCOUTS OF AMERICA
08.2023 - Current
OVERNIGHT MOD TEAM
WALMART
02.2019 - 06.2024
CUSTOMER SERVICE ASSOCIATE
THE HOME DEPOT
02.2019 - 07.2023
OVERNIGHT MERCHANDISER
SAM'S CLUB
08.2016 - 02.2019
BAKERY ASSOCIATE
SHOP N SAVE
05.2016 - 10.2016
LEAD COMPANY MANAGEMENT ASSISTANT
UTAH SHAKESPEARE FESTIVAL
03.2014 - 11.2016
Master of Arts - Theatre Arts
UNIVERSITY OF MISSOURI-KANSAS CITY
Bachelor of Arts - Theatre Arts
FAIRMONT STATE UNIVERSITY
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