Amanda Williams
Staten Island,NY
Summary
Comprehensive background in case management, medical records, and health information systems. Proven ability to maintain confidentiality, while ensuring accuracy and compliance with regulatory standards. Strong skills in data management, electronic health records (EHR) software, and medical coding. Previous work has significantly improved record-keeping efficiency and data security. Eager to leverage strong administrative and analytical skills in a Medical Records Specialist position to ensure accurate, secure, and efficient management of health information.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Acacia Network
Queens, NY
09.2023 - Current
- Manage and maintain client records, ensuring all documents are accurate, up-to-date, and in compliance with legal and organizational guidelines.
- Coordinate biweekly Independent Living Plan (ILP) meetings, generating detailed case summaries and managing sensitive client information.
- Monitor and ensure adherence to regulatory guidelines, including privacy standards similar to HIPAA, for handling confidential records.
- Collaborate with medical professionals and social workers to integrate necessary health-related documentation into client records.
- Utilize electronic record systems to track progress, document case notes, and file critical documentation.
- Proofread documents carefully to check the accuracy and completeness of all paperwork.
Medical Records Clerk
Northwell Health Physician Partners
New Hyde Park, NY
09.2012 - 09.2023
- Oversaw the organization and maintenance of client files, including scanning, filing, and retrieving medical records.
- Conducted regular audits of records to ensure compliance with legal standards, addressing any discrepancies or missing documentation promptly.
- Supported the transition to electronic medical records (EMR) by digitizing paper records and training staff on best practices for handling patient information.
- Processed and fulfilled medical record requests from authorized individuals and entities in adherence to confidentiality protocols.
- Ensured the protection and security of all sensitive medical data.
- Maintained accurate documentation of all activities related to medical records.
- Assisted in the development of new policies and procedures for medical record keeping.
- Performed data entry into electronic health record systems.
- Answered inquiries regarding the status of patient records or their availability.
- Adhered to HIPAA guidelines when handling protected health information.
Medical Receptionist
Amken Orthopedics
Hicksville, NY
07.2011 - 10.2012
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Processed referrals for specialist care when requested by physicians or patients.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Protected patients by observing strict HIPAA guidelines.
Education
Associate of Applied Science - Medical Assisting
Mandl School
New York, NYSkills
- Patient support
- Discharge Planning
- Chronic Disease Management
- Care Coordination
- Needs Assessment
- Performance Tracking
- Referral Coordination
- Community Outreach
- Case Management
- Medical Records Management
- Data Entry and Analysis
- Documentation proficiency
- Health Information Management (HIM)
- Medical Record Coding and Compliance
- Data Entry and Records Management
- Knowledge of HIPAA Regulations
- Electronic Health Record (EHR) Systems
- Patient Confidentiality
- Documentation Review and Audit
- Analytical and Problem-Solving Skills
- Interpersonal Communication
- Time Management
Certification
- Proficient in Electronic Health Record (EHR) systems: Epic, Cerner, Allscripts
- Skilled in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with coding software (ICD-10, CPT)
- Data management and record-keeping software
Accomplishments
- Recognized for exceeding the shelter's target move-out dates for over 30 clients quarterly.
- Awarded employee of the month for community outreach.
References
References available upon request.
Timeline
Case Manager
Acacia Network
09.2023 - Current
Medical Records Clerk
Northwell Health Physician Partners
09.2012 - 09.2023
Medical Receptionist
Amken Orthopedics
07.2011 - 10.2012
Associate of Applied Science - Medical Assisting
Mandl School