Amanda Williams
Leesburg,GA
Summary
Achieved top store status in the district with 51% associate involvement, enhancing lead generation and detail orientation through effective training programs.
Overview
37
37
years of professional experience
Work History
Specialty Assistant Manager
Lowes Home Improvment
Albany, Ga
02.2021 - Current
- Pursued personal development through workshops and networking events to stay updated on industry best practices.
- Enhanced customer satisfaction by addressing concerns and providing timely resolutions.
- Collaborated with upper management to report on progress towards goals and propose necessary solutions.
- Ensured compliance with company policies and safety regulations to maintain a secure workplace.
- Resolved employee conflicts diplomatically while promoting teamwork towards shared objectives.
- Developed sales strategies that boosted store revenue and maximized profits.
- Established strong rapport with guests by delivering tailored exceptional service experiences.
- Supervised daily operations, including cash handling, opening/closing procedures, and employee scheduling.
Appliance/Cabinet and Millworks supervisor
Lowe Home Improvement
Albany, GA
01.2021 - Current
- Focusing on Smart customer service, driving sales, leads credit and Lpp %. Lead Specialty Spotlight to make our sales associates more knowledgeable and to keep them in the know about upcoming promotions and new services. Partnered with SASM and we did role plays with associates to help them see what they are doing right and what they could improve on when working with customers. We recognize associates for their great sales performances and the LTRs they received weekly.
- YTD appliances is beating sales plan by 20.5 m or 29.30 %
- YTD millworks is beating sales plan by 7.4 m or 27.60%
- YTD kitchens is beating sales plan by 1.2 m or 10.52 %
- We have a great team of specialists that have partnered with Pro to grow the business in all areas. Without the team the numbers could not have been accomplished.
- This year I also was put as lead of SIMS ensuring that every item on shelf has a location as well as top stock. Although there were difficulties during the process, we partnered with MST to get labels corrected and worked as a team to get the issues solved.
- As a team the store was able to complete SIMS ahead of time.
- November 2020 until present
Guest Service Supervisor
Target
Albany, GA
06.2017 - Current
- Cash office, Bank deposits, customer service, returns, supervise all cashiers and guest services putting guests first at all times, ensure lines are kept to minimum so that our guests are not left waiting in line for an extended amount of time (calling for backup if needed) ensure all cashier stands are completely stocked with all supplies needed throughout the day, promote Target Red cards debit and credit and promote our cartwheel application so that our guests are saving top dollar. Fill endcaps each month according to planogram. Check emails to make sure that we have all new promotions delivered to our cashiers.
- Still employed
Sales Coordinator
SHIVER LUMBER CO
Leesburg, GA
06.2016 - 11.2016
- Vendor relations, obtain quotes from vendors and make sales to clients that was called in by 4 sales associates daily. obtain eta's and ensure product was coming in on time so that all contractors could schedule their jobs properly. contacted vendors via email/ phone/fax.
Assistant Store Manager
The Home Depot
Albany, GA
10.1998 - 01.2016
- Driving sales, customer service, associate development, store profitability, in stock and store appearance. I was responsible for analyzing trends, solving problems and developing myself and associates in order to maximize contribution to the store's success. I worked with the Home Services team and the merchandising field team. It was my responsibility to accomplish having the right mix of inventory as well as having proper vendor reps come in to provide product knowledge training for all of our associates to make them more capable of selling products/services offered. As an operations manager, I conducted detailed weekly/monthly reviews of the stores profit and loss statement and monitored all operational expense lines to drive profitability. My top priority was to ensure that customers concerns were addressed timely and effectively and ensure that the situations were resolved promptly. I ensured all ad sets were completed on time weekly. I also managed the overall claims process as it relates to workman's comp issues, general liability and property damages to associates/customers. I reviewed shrink performance and drove mitigation processes through shrink plans and safety initiatives throughout the store. I partnered with the store manager and participated in the selection process by assisting with recruitment, interviews, and recommendations of qualified candidates to hire. I evaluated performance and made personnel recommendations of personal actions which include: work allocation, training, development, performance management, problem resolution, discipline and terminations. Worked with the District Human Resource Manager to ensure necessary training classes are conducted as needed. Conducted annual and mid-year reviews, reviewing individual plans and providing performance feedback.
Product handler
Coats and Clark
Albany, GA
01.1995 - 09.1998
- Retrieve material for machine operators, stack packed boxes and get ready for shipment on truck. created labels. had to manage inventory levels of yarn to make sure we had plenty for the operators and for the order that were filed.
sales clerk
Gayfers
Albany, GA
01.1989 - 01.1995
- Customer service, suggestive selling with accessories etc., notified clientele of promotions that were going on weekly, promoted credit accounts, stocked shelves, maintained shelves daily, handled markdown of items that were at the end of season, worked registers and closed registers at the end of night.
Education
Diploma - General
Albany High School
Albany, GA01.1988
Skills
- Calculator proficiency
- Microsoft Office suite
- Computer hardware knowledge
- Management skills
- Point of sale systems
- Retail operations
ADDITIONAL INFORMATION
- During my Home Depot career, I was part of the following:
- District Audit Team- ensuring profitability to the company
- District Peer- was the go to person in the district for issues that could not be resolved
- #1 Specialty ASM 2014 beating sales plan by 22%
- In Focus Captain- ensuring safety in The Albany Home Depot store.
Timeline
Specialty Assistant Manager
Lowes Home Improvment
02.2021 - Current
Appliance/Cabinet and Millworks supervisor
Lowe Home Improvement
01.2021 - Current
Guest Service Supervisor
Target
06.2017 - Current
Sales Coordinator
SHIVER LUMBER CO
06.2016 - 11.2016
Assistant Store Manager
The Home Depot
10.1998 - 01.2016
Product handler
Coats and Clark
01.1995 - 09.1998
sales clerk
Gayfers
01.1989 - 01.1995
Diploma - General
Albany High School