Amanda Williams
Augusta,GA
Summary
Experienced professional with a decade of success in customer service and technical support roles. Proven track record in conflict resolution and account management, achieving high performance in fast-paced environments. Strong technical skills and adaptability enhance client relations and problem-solving capabilities. Open to remote positions in customer support, claims, or administrative services.
Overview
14
14
years of professional experience
Work History
Customer Service Representative (Remote Eligible)
T-Mobile
01.2022 - Current
- Managed 50-70+ inbound calls daily, delivering technical support and billing assistance.
- Resolved complex issues efficiently to maintain high customer satisfaction scores.
- Tracked, documented, and followed up on cases using CRM and ticketing systems.
- Collaborated with cross-functional teams to enhance processes and achieve KPIs.
Sales & Support Representative
Troc Wireless
01.2015 - 01.2022
- Guided customers in product selection, account setup, and troubleshooting across virtual and in-person platforms.
- Ranked consistently among top performers for sales and customer retention.
- Mentored new hires by training on customer engagement strategies and support tools.
- Managed client accounts and resolved escalated issues to ensure long-term satisfaction.
Remote Claim & Benefits Specialist
Convergent
01.2012 - 01.2015
- Ensured accuracy and timely resolution of remote claims and benefits inquiries for clients.
- Reviewed documentation, processed claims, and addressed benefit eligibility queries.
- Maintained compliance with company policies by keeping detailed records in CRM systems.
- Handled escalated issues by providing excellent remote customer service during complex situations.
Education
High School Diploma -
Westside High School
Augusta, GA01.2011
Skills
- Remote customer support and call handling
- Claims processing and benefits management
- CRM and ticketing systems
- Technical troubleshooting
- Written and verbal communication
- Time management and self-motivation
- Microsoft Office Suite and Google Workspace
Timeline
Customer Service Representative (Remote Eligible)
T-Mobile
01.2022 - Current
Sales & Support Representative
Troc Wireless
01.2015 - 01.2022
Remote Claim & Benefits Specialist
Convergent
01.2012 - 01.2015
High School Diploma -
Westside High School
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