Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lizbeth Rodriguez

Winter Haven

Summary

Customer Service & Experience Specialist

Skilled in delivering exceptional customer support and enhancing client experiences. Experienced in resolving inquiries efficiently, improving satisfaction, and achieving measurable results while maintaining professionalism and adherence to company policies.

Overview

1
1
year of professional experience
2026
2026
years of post-secondary education

Work History

Remote Customer Service Representative Healthcare

TTEC
Winter Haven
02.2025 - 11.2025
  • Provided remote healthcare customer support through high-volume inbound calls.
  • Assisted members with account inquiries, benefits information, and system navigation.
  • Troubleshot basic technical and account-related issues while navigating multiple systems.
  • De-escalated customer concerns using empathy and clear communication.
  • Documented interactions accurately and met quality and productivity metrics in a remote environment.

Customer Service Representative

Results cx
Winter Haven
06.2024 - 12.2024

  • Provided customer support via high-volume inbound phone calls in a fast-paced call center environment.
  • Assisted customers by navigating multiple systems and screens simultaneously to resolve account and service issues.
  • Delivered clear, professional communication while de-escalating concerns and ensuring a positive customer experience.
  • Accurately documented customer interactions and followed call flows, policies, and quality standards.
  • Consistently met performance metrics for call handling, quality, and customer satisfaction.

Education

East Area Adult
Winter Haven, FL

Skills


  • Technical Customer Support
  • Basic Troubleshooting & Issue Resolution
  • Multisystem Navigation (CRM & Account Tools)
  • High-Volume Inbound Call Handling
  • Phone-Based Customer Assistance
  • De-escalation & Conflict Resolution
  • Multitasking Across Multiple Screens
  • Remote Call Center Experience
  • Documentation & Case Notes
  • Bilingual Customer Support (English/Spanish)

Timeline

Remote Customer Service Representative Healthcare

TTEC
02.2025 - 11.2025

Customer Service Representative

Results cx
06.2024 - 12.2024

East Area Adult
Lizbeth Rodriguez