Amanda Williams
Miami,TX
Summary
Dedicated healthcare professional known for exceptional communication and patient care skills. Experience in fostering compassionate patient relationships while effectively managing administrative tasks and ensuring compliance with healthcare regulations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
Baptist Health
Boynton Beach, FL
07.2025 - Current
- Provided administrative support to clinical staff, enhancing workflow efficiency.
- Ensured compliance with HIPAA regulations during patient interactions and record management.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Patient Access Representative
IVF Florida
Margate, FL
01.2024 - 07.2025
- Facilitated patient registration and appointment scheduling using electronic health record systems.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Delivered support to medical staff in completion of patient paperwork.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured seamless operation of front office, efficiently handling multiple administrative tasks simultaneously.
Medical Assistant
CareSpot Urgent Care
Coral Springs, FL
08.2021 - 01.2024
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Front desk operations to include but not limited to check-in/ check-out, collecting copayments/deductibles/ con-insurance
Dialysis Technician
DaVita
Pompano Beach, FL
12.2020 - 08.2021
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Monitored patients during treatment and identified specific response patterns.
- Cared for patients by providing personal assistance and ambulation.
- Monitored patient vital signs, lab results and other indicators of health.
- Maintained accurate patient charts and medical records.
- Cleaned and sterilized instruments, equipment and surfaces.
- Strengthened patient relationships, consistently providing compassionate and empathetic care.
- Minimized complications by promptly identifying and reporting any adverse reactions during dialysis.
- Reduced patient anxiety, providing thorough explanations of dialysis procedures.
Medical Assistant
Broward Health
Fort Lauderdale, FL
06.2010 - 12.2020
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Medical Assistant - Medical Assistant
Florida Education Center
Lauderhill, FL2007
High School Diploma -
Dave Thomas Education Center
Pompano Beach, FL2004
Skills
- Customer service
- Insurance verification
- Appointment scheduling
- Payment collection
- Medical terminology
Timeline
Patient Service Representative
Baptist Health
07.2025 - Current
Patient Access Representative
IVF Florida
01.2024 - 07.2025
Medical Assistant
CareSpot Urgent Care
08.2021 - 01.2024
Dialysis Technician
DaVita
12.2020 - 08.2021
Medical Assistant
Broward Health
06.2010 - 12.2020
Medical Assistant - Medical Assistant
Florida Education Center
High School Diploma -
Dave Thomas Education Center