Dynamic and compassionate professional with extensive experience in high-pressure environments, including MTM Medical Transportation and the healthcare sector. Excelled in customer service and patient-focused care, enhancing patient experiences and streamlining operations. Skilled in dispatch software and direct patient care, demonstrated by effective team collaboration and a commitment to excellence in all interactions.
Overview
12
12
years of professional experience
Work History
MTM Medical Transportation
04.2021 - Current
Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Promoted teamwork among colleagues by proactively assisting others when needed.
Agent 2
American Red Cross
12.2018 - 03.2021
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.
Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Front and Back Office Medical Assistant
Northwest Rheumatology
03.2018 - 06.2018
Assisted office manager with tracking inventory and restocking examination rooms and stations.
Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
Pediatric Medical Assistant
Arizona Community Physicians
04.2013 - 02.2017
Administered vaccinations and medications for timely delivery of essential treatments.
Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
Maintained accurate patient records, contributing to effective communication among medical team members.
Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.
Education
Medical Assitant
Pima Medical Institute
Tucson
10-2009
High School Diploma -
Catalina Magnet High School
Tucson, AZ
05-2004
Skills
Customer service
Dispatch software
Dispatching procedures
Prioritizing calls
Direct patient care
Patient-focused care
Phlebotomy
Reliable team player
Electronic medical records
Compassionate
CPR
Specimens collection and processing
Patient assessments
Compassionate caregiver
Maintaining confidentiality
Medical supply inventory
Medical office administration
Sterile technique
Timeline
MTM Medical Transportation
04.2021 - Current
Agent 2
American Red Cross
12.2018 - 03.2021
Front and Back Office Medical Assistant
Northwest Rheumatology
03.2018 - 06.2018
Pediatric Medical Assistant
Arizona Community Physicians
04.2013 - 02.2017
Medical Assitant
Pima Medical Institute
High School Diploma -
Catalina Magnet High School
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