Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda willson

tucson,Arizona

Summary

Dynamic and compassionate professional with extensive experience in high-pressure environments, including MTM Medical Transportation and the healthcare sector. Excelled in customer service and patient-focused care, enhancing patient experiences and streamlining operations. Skilled in dispatch software and direct patient care, demonstrated by effective team collaboration and a commitment to excellence in all interactions.

Overview

12
12
years of professional experience

Work History

MTM Medical Transportation
04.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Agent 2

American Red Cross
12.2018 - 03.2021
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.

Front and Back Office Medical Assistant

Northwest Rheumatology
03.2018 - 06.2018
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
  • Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
  • Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
  • Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.

Pediatric Medical Assistant

Arizona Community Physicians
04.2013 - 02.2017
  • Administered vaccinations and medications for timely delivery of essential treatments.
  • Assisted doctors with exams and procedures, ensuring optimal patient comfort and care.
  • Prepared examination rooms with necessary equipment and supplies, optimizing efficiency during appointments.
  • Proactively addressed parent concerns regarding their child''s health, providing reassurance while working closely with physicians to develop appropriate care plans.
  • Established trusting relationships with patients and families, fostering a positive atmosphere during visits.
  • Maintained accurate patient records, contributing to effective communication among medical team members.
  • Enhanced teamwork by providing support to colleagues during busy periods or staff shortages.
  • Coordinated referrals to specialists, facilitating seamless continuity of care for patients in need of additional services.

Education

Medical Assitant

Pima Medical Institute
Tucson
10-2009

High School Diploma -

Catalina Magnet High School
Tucson, AZ
05-2004

Skills

  • Customer service
  • Dispatch software
  • Dispatching procedures
  • Prioritizing calls
  • Direct patient care
  • Patient-focused care
  • Phlebotomy
  • Reliable team player
  • Electronic medical records
  • Compassionate
  • CPR
  • Specimens collection and processing
  • Patient assessments
  • Compassionate caregiver
  • Maintaining confidentiality
  • Medical supply inventory
  • Medical office administration
  • Sterile technique

Timeline

MTM Medical Transportation
04.2021 - Current

Agent 2

American Red Cross
12.2018 - 03.2021

Front and Back Office Medical Assistant

Northwest Rheumatology
03.2018 - 06.2018

Pediatric Medical Assistant

Arizona Community Physicians
04.2013 - 02.2017

Medical Assitant

Pima Medical Institute

High School Diploma -

Catalina Magnet High School
Amanda willson