Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Wiltzius

Fuquay-Varina,NC

Summary

Driven and hard-working with 10+ years of upselling products and services along with providing excellent customer service. Team player with strong organizational skills that's successful at managing multiple priorities with a positive attitude. Ready to help team achieve company goals.

Overview

17
17
years of professional experience

Work History

Esthetician

Carm Acne Skincare
01.2015 - Current
  • Enhanced spa revenue through upselling retail products in person or to online clientele
  • Increased client retention rate through excellent customer service, consistently providing outstanding results, attentive to follow-up with clients, and addressing client concerns promptly and professionally
  • Social Media Marketing
  • Took detailed notes on each client after consultations and treatments
  • Streamlined appointment schedule using Salon Iris software to accurately book appointments while managing waitlists when necessary
  • Oversaw all aspects of the treatment room
  • Educated clients on proper skincare routine and maintenance along with guiding them on the appropriate home care routine
  • Preformed acne treatments involving chemical peels, enzyme, mask, extractions, and skincare products




Key Holder

Express Clothing
09.2008 - 05.2015
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Led daily team meetings to set goals, go over any new company policies, and delegated task for each employee based on their strengths and skill sets.
  • Assisted customers promptly and professionally with any inquiries or concerns.
  • Executed and led floorsets.
  • Contributed ideas to management team to improve foot traffic and sales revenue.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Sales Associate

Kay Jewlers
01.2008 - 04.2009
  • Achieved daily revenue goals and credit card sign ups
  • Cold called customers to inform them of upcoming store events
  • Provided exceptional customer service and a pleasant shopping experience for customers
  • Prioritized helping customers over completing other routine tasks in store
  • Built relationships with customers for repeat business
  • Assisted in customer jewelry inspections and wrote service tickets for any damaged jewelry to be shipped off and fixed
  • Notified customers of their jewelry arriving and ready for pick up
  • Assisted in training new staff members on company policies, product information, and sales techniques
  • Led inventory checks each night for any discrepincies

Education

Licensed Esthetician - Skin Care

Mitchell's Academy
Raleigh, NC
12.2013

High School Diploma -

Cary High School
Cary, NC
06.2003

Skills

  • Sales and upselling abilities
  • Strong Communication Skills
  • Customer Service
  • Microsoft Proficient
  • Multitasking and Organization
  • Dependable and Responsible
  • Work Ethic

Timeline

Esthetician

Carm Acne Skincare
01.2015 - Current

Key Holder

Express Clothing
09.2008 - 05.2015

Sales Associate

Kay Jewlers
01.2008 - 04.2009

Licensed Esthetician - Skin Care

Mitchell's Academy

High School Diploma -

Cary High School
Amanda Wiltzius