Hi, I’m
Amanda Wolf
Experienced Sales Representative & Account Management
Rhode Island
Summary
Adept at maintaining customer satisfaction, collaborating across departments and fields to manage and support sales and service processes. Team and result oriented with a superior work ethic and adaptable approach. Specializing in Sales & Management within Telecommunications and Food Service Industry.
Overview
16
years of professional experience
Work History
Verizon VendorMedford, MA
Engagement Manager, Drasco Sales
06.2020 - Current
Job overview
- Working alongside Verizon Client Executives to build and maintain relationships with Property Management Teams within my given MDU Portfolio. This in order to execute weekly sales objectives whilst maintaining vital longstanding relationships and reputation.
- Coordinating marketing events and Referral program participation while building and maintaining face to face and virtual Relationships with clients and customers.
- Successfully promoting Verizon Fios and Wireless products, sales results and services through my Concierge Customer Service and Sales Channel, Drasco Sales.
- Participation in routinely scheduled and multi-faceted Team building practices.
- Executing Verizon Fios Internet Self Installation processes based on conditional requirements to facilitate customer service needs and reduce technician visits.
Torre Restaurant GroupWrentham, MA
Fine Dining Server & Bartender
01.2017 - 03.2020
Job overview
- Build high level rapport with executive patrons to establish preferences, dietary restrictions, bottle service, provide recommendations while reciting daily specials.
- Circulated within assigned service areas to assess and address customer needs, effectively prioritizing tasks during peak hours while maintaining a positive, humorous and graceful demeanor.
The Original Italian BakeryJohnston, RI
Front of House Manager
01.2014 - 12.2016
Job overview
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Improved customer service by setting expectations and coaching employees on proper service etiquette and task delegation.
- Managed day-to-day operations including scheduling and onboarding with focus on product quality and meeting customer expectations.
DiVozzi Italian BakeryNorth Kingstown, RI
Owner/Operator
05.2008 - 01.2014
Job overview
- Staff hiring, initiating new training and scheduled processes to streamline operations.
- Trained of teams on specific operations, applicable procedures and techniques for each of the three locations.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Education
TIPS CertificationRhode Island
Certified Food Safety Manager
05.2009
Kansas City Art InstituteKansas City, MO
Bachelor of Arts from Interdisciplinary Fine Art Studies
05.2005
Skills
- Product and Service Specification
- Complex Problem Solving & Complaint Resolution
- Face to Face and Virtual Sales
- Team Recruiting and Hiring & Dismissal
- Relationship Building, Management
- Cross-departmental Alignment
- Customer Buying Habits, Inventory Control
Accomplishments
- Consistently maintained high customer satisfaction ratings, earning recognition from upper management and clients resulting in financial reward.
- Most Recently #1 in Sales, New England Team, January & March 2022 earning recognition from upper management and financial reward.
- Consistently Known for my "professional persistence" and prompt execution by upper management.
Additional Information
- OMNI
- Bluejeans
- OPTIX
References
References available upon request.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeContract WorkGig WorkLocation Preference
RemoteImportant To Me
Flexible work hoursWork from home optionTimeline
Engagement Manager, Drasco Sales
Verizon Vendor
06.2020 - Current
Fine Dining Server & Bartender
Torre Restaurant Group
01.2017 - 03.2020
Front of House Manager
The Original Italian Bakery
01.2014 - 12.2016
Owner/Operator
DiVozzi Italian Bakery
05.2008 - 01.2014
TIPS Certification
Certified Food Safety Manager
Kansas City Art Institute
Bachelor of Arts from Interdisciplinary Fine Art Studies