Amanda Wolken
Gansevoort,NY
Summary
Motivated and self-driven with a strong interest in sales and customer relationship engagements. Excellent communication and interpersonal skills, with a proven ability to connect with diverse clients and understand their needs. Eager to show my strengths and proactive approach to contribute to a dynamic sales team. Demonstrate success in achieving goals and leadership showcasing my dedication, teamwork, and ability to thrive in fast paced environments. Ready to learn and grow within a challenging sales team.
Overview
11
11
years of professional experience
Work History
Bartender/Server
Rozeys Tavern & Grill
10.2022 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
- Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Bartender
Airway Meadows Golf Club
04.2022 - Current
- Welcoming customers, reading and listening to people to determine beverage preferences, making recommendations, and taking drink orders.
- Checking identification to ensure customers are the legal age to purchase alcohol.
- Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
- Keeping the bar stocked / inventory control.
- Meticulously follow legal and sanitation policies, to keep the environment clean and tidy for all guests and co-workers.
- Carry out all tasks with attention to detail.
- Demonstrating leadership skills through training new staff.
- Providing guests with a positively memorable experience.
Business Development Representative
NEW COUNTRY MERCEDES BENZ
09.2021 - 06.2022
- Always acquiring complete knowledge of service information related to the makes and models of the dealership.
- Proficiency with all features of the BDC CRM software.
- Maintaining an ongoing customer database to capture repeat business through calls and Text 2 Drive.
- Manage a high volume of customer inbound calls and re-route to the appropriate team member.
- Complete daily phone audits.
- Daily use in CDK for status checks and pricing.
- Consistently maintain daily, weekly and monthly goals which correspond to the objectives of the dealer and my performance.
- Make daily appointments that are set consistent with Policy/evenly distributed and set for the appropriate times and personnel.
Server
Country Corner Cafe
03.2019 - 03.2020
- Write patrons' food orders on order slips and enter orders into computers for transmittal to kitchen staff.
- Check patron identifications to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food and beverages to customer, and prepare or serve specialty dishes at tables as required.
- Check with customers to ensure they are enjoying their meals and take action to correct any problems.
- Present menus to patrons and answer questions about the menu items, making recommendations upon requests / Inform customers on daily specials.
- Perform opening and closing duties, as needed.
Server
Saratoga Stadium
11.2015 - 06.2018
- Write patrons' food orders on order slips and enter orders into computers for transmittal to kitchen staff.
- Check patron identifications to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
- Serve food and beverages to customer, and prepare or serve specialty dishes at tables as required.
- Check with customers to ensure they are enjoying their meals and take action to correct any problems.
- Present menus to patrons and answer questions about the menu items, making recommendations upon requests / Inform customers on daily specials.
- Perform opening and closing duties, as needed.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
Hostess
Saratoga Stadium
10.2013 - 11.2015
- Greet and seat guests into the restaurant in a friendly manner.
- Take the phone calls; answer questions, take to-go orders, and make reservations.
- Help fellow team members and other departments wherever necessary to maintain positive working relationships.
- Manage seating chart and dining room cover flow.
- Keep hostess stand tidy; All menus neat and clean.
Education
Associate of Applied Science -
SUNY Adirondack
Queensbury, NY01.2017
High School Diploma -
Saratoga Springs High School
Saratoga Springs, NY06.2015
Culinary Arts & Hospitality - Culinary And Baking
BOCES Washington Saratoga
Saratoga Springs, NY06.2015
Skills
- Teamwork and Collaboration
- Point of sale operation
- Memory retention
- Strong multitasking
- Organizational ability
- Clear and effective communication
- Performance Improvement
Additional Information
References available upon request.
Timeline
Bartender/Server
Rozeys Tavern & Grill
10.2022 - Current
Bartender
Airway Meadows Golf Club
04.2022 - Current
Business Development Representative
NEW COUNTRY MERCEDES BENZ
09.2021 - 06.2022
Server
Country Corner Cafe
03.2019 - 03.2020
Server
Saratoga Stadium
11.2015 - 06.2018
Hostess
Saratoga Stadium
10.2013 - 11.2015
Associate of Applied Science -
SUNY Adirondack
High School Diploma -
Saratoga Springs High School
Culinary Arts & Hospitality - Culinary And Baking
BOCES Washington Saratoga