Amanda Wood
Overland Park,KANSAS
Summary
Dynamic professional with a goal-oriented mindset and proven expertise in customer support at Smith and Loveless. Skilled in data entry and records management, I excel in enhancing operational efficiency and fostering team collaboration. Recognized for training staff and implementing process improvements that significantly boost customer satisfaction.
Overview
15
15
years of professional experience
Work History
Senior Part Representative
Smith and Loveless
Lenexa, KS
11.2022 - Current
- Facilitated customer support by addressing product inquiries and managing order processing.
- Oversaw inventory record maintenance and stock level management.
- Facilitated collaboration among team members to enhance customer service efficiency.
- Executed accurate and efficient processing of sales transactions utilizing POS systems.
- Facilitated onboarding and training programs for new employees.
- Developed standard operating procedures (SOPs) to enhance operational efficiency.
- Processed invoices and tracked payments to support financial operations. Assisted in maintaining accurate records of transactions to facilitate audits. Collaborated with team members to resolve discrepancies in billing and payments.
- Assisted in organizing daily, monthly, and quarterly revenue paperwork. Helped maintain accurate records for financial reporting. Supported team in tracking revenue trends and patterns.
Assistant Manager
Advanced Auto Parts
Lenexa, KS
05.2013 - 05.2016
- Assisted in daily operations to ensure efficient workflow and customer satisfaction.
- Managed inventory levels, optimizing stock availability and reducing excess product.
- Trained new staff on operational procedures and customer service standards.
- Coordinated team schedules to enhance coverage during peak hours.
- Implemented process improvements that streamlined service delivery and reduced wait times.
- Analyzed sales data to identify trends, informing inventory management strategies.
- Oversaw merchandising efforts, ensuring compliance with company standards and promotions.
- Collaborated with management to develop training materials enhancing employee performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Rte Technology
Office Clerical
Overland Park, KS
05.2011 - 06.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Shawnee Mission West
Overland Park, KS05.2005
Skills
- Customer support
- Goal-oriented mindset
- Data entry proficiency
- Client services
- Staff training
- Records management
- Paperwork processing
- Sales support
- Sales reporting
- Order problem solving
- Teamwork and collaboration
- Microsoft office
- Data entry
- Computer skills
- Active listening
- Teamwork
- Calm and professional under pressure
- Reliability
- Shipping and receiving
- Verbal and written communication
- Self motivation
Timeline
Senior Part Representative
Smith and Loveless
11.2022 - Current
Assistant Manager
Advanced Auto Parts
05.2013 - 05.2016
Rte Technology
Office Clerical
05.2011 - 06.2015
High School Diploma -
Shawnee Mission West