Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Woodward

Worcester,MA

Summary

Customer-focused professional with a passion for delivering exceptional service and building meaningful relationships. Drawing on years of experience as a Director of Retail Operations, I bring a hands-on, solutions-oriented approach to addressing concerns, and creating seamless customer experiences. Known for my strong interpersonal skills and ability to lead with empathy, I’m committed to driving customer satisfaction and supporting teams in achieving positive, lasting outcomes.

Overview

6
6
years of professional experience

Work History

Director of Retail Operations

Green Gold Group, Inc.
Charlton, Massachusetts
04.2023 - Current
  • Successfully launched and managed three retail locations for recreational and medical cannabis, ensuring timely openings and strict regulatory compliance.
  • Developed and maintained relationships with vendors, clients, and stakeholders, acting as the primary point of contact for operational and performance-related matters.
  • Prepared and presented performance reports to senior leadership, driving data-informed decision-making, and business growth strategies.
  • Collaborated with cross-functional teams to relay frontline retail insights, address operational challenges and opportunities, and drive improvements that enhanced product performance and customer engagement.
  • Conducted comprehensive research and data analysis to support and develop strategies to increase sales, customer retention, and profitability.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.

General Manager

Green Gold Group
Charlton, MA
04.2019 - 04.2023
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Trained employees on duties, policies and procedures.
  • Designed sales and service strategies to improve revenue and retention.

Education

Associate of Business Administration -

Worcester State University
Worcester, MA
05-2018

Skills

  • Cross-functional collaboration
  • Administrative documentation
  • Leadership development
  • Customer experience
  • Regulatory compliance
  • Data analysis
  • Inventory control
  • Communication
  • Attention to detail
  • Process improvement

Timeline

Director of Retail Operations

Green Gold Group, Inc.
04.2023 - Current

General Manager

Green Gold Group
04.2019 - 04.2023

Associate of Business Administration -

Worcester State University

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