Amanda Workman
Cocoa,FL
Summary
Proactive leader skilled in cross-functional team coordination and complex problem-solving. Strong ability to streamline operations and enhance production efficiency, ensuring compliance with safety standards and fostering a culture of continuous learning.
Overview
21
21
years of professional experience
Work History
Manager
OSI Industries
Jacksonville, FL
08.2012 - Current
- Led cross-functional teams to enhance production efficiency and reduce operational costs.
- Implemented training programs to develop staff skills and improve workforce performance.
- Streamlined inventory management processes, resulting in improved accuracy and reduced waste.
- Oversaw compliance with safety regulations, ensuring a safe working environment for all employees.
- Coordinated quality assurance initiatives, driving continuous improvement in product standards.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
Secretary to the General Manager
Scott Spivey Inc
Jacksonville, FL
02.2009 - 07.2014
- Coordinated executive schedules, ensuring efficient time management and prioritization of key meetings.
- Managed communication flow between General Manager and department heads to streamline information exchange.
- Prepared detailed reports and presentations for board meetings, enhancing decision-making processes.
- Developed and maintained filing systems for confidential documents, improving data retrieval efficiency.
- Oversaw office supply inventory, negotiating with vendors to reduce costs while maintaining quality standards.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
Server
Darden Restaurants-Red Lobster
Jacksonville, FL
03.2010 - 08.2012
- Delivered exceptional customer service, ensuring satisfaction through attentive and personalized dining experiences.
- Managed multiple tables efficiently, prioritizing tasks to optimize workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
- Trained new team members on menu items, service protocols, and operational standards to enhance team performance.
- Implemented upselling techniques that contributed to increased revenue and improved guest satisfaction ratings.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
Customer Service Lead
SE Grocers
Jacksonville, FL
11.2008 - 02.2010
- Led customer service team to enhance response times and improve customer satisfaction.
- Developed training programs for new hires, increasing team productivity and knowledge retention.
- Implemented process improvements that streamlined operations and reduced service delays.
- Monitored team performance metrics, ensuring high levels of accuracy and consistency in service delivery.
- Coordinated cross-departmental initiatives to align customer service strategies with company goals.
- Mentored staff on best practices, cultivating a culture of excellence within the team.
Deli Associate
Hannaford Supermarket
Voorheesville, NY
04.2006 - 10.2008
- Ensured compliance with food safety regulations for deli products.
- Assisted customers with product selection and provided samples to enhance sales.
- Demonstrated efficiency in slicing, packaging, and labeling deli meats and cheeses.
- Maintained cleanliness and organization of deli display cases for optimal presentation.
- Trained new associates on operational procedures and customer service standards.
Kitchen Manager
Pizza Hut
Catskill, NY
01.2005 - 08.2007
- Oversaw kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented efficient inventory management procedures to minimize waste.
- Trained and mentored staff on culinary techniques and food preparation standards.
- Coordinated menu planning, focusing on seasonal ingredients and customer preferences.
Security Guard
TMR Security
Rensselaer, NY
01.2006 - 05.2007
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify potential security risks and hazards.
- Responded to incidents efficiently, coordinating with law enforcement when necessary.
- Maintained detailed logs of daily activities, incidents, and observations for reporting purposes.
Customer Service Representative
McDonald's Restaurant
Catskill, NY
04.2005 - 03.2006
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed multi-channel support, including phone, email, and live chat platforms.
- Trained new staff on customer service protocols and company policies.
- Streamlined processes to enhance response times and improve customer satisfaction ratings.
Education
Associate of Science - Psychology
FSCJ
Jacksonville, FLHigh School Diploma -
Clayton A Bouton
Voorheesville, NY06-2008
LPN - Nursing
Questar III
Hudson, NY05-2007
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Shift scheduling
Timeline
Manager
OSI Industries
08.2012 - Current
Server
Darden Restaurants-Red Lobster
03.2010 - 08.2012
Secretary to the General Manager
Scott Spivey Inc
02.2009 - 07.2014
Customer Service Lead
SE Grocers
11.2008 - 02.2010
Deli Associate
Hannaford Supermarket
04.2006 - 10.2008
Security Guard
TMR Security
01.2006 - 05.2007
Customer Service Representative
McDonald's Restaurant
04.2005 - 03.2006
Kitchen Manager
Pizza Hut
01.2005 - 08.2007
Associate of Science - Psychology
FSCJ
High School Diploma -
Clayton A Bouton
LPN - Nursing
Questar III
Outbacker of the year
I was elected as Outbacker of the year in the North Florida region