Summary
Work History
Education
Skills
Timeline
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Amanda M. Wriggins

Tampa,FL

Summary

Dynamic professional with over 16 years of experience in the social services field, specializing in advocacy and organizational support for individuals of all ages living with developmental disabilities. Expertise in fostering effective communication among diverse support systems, including families, service providers, Medicaid, hospital staff, case management teams, community outreach programs, and quality assurance reviewers. Proven track record of promoting independence and empowering individuals to achieve personal goals through tailored support and strategic interventions. Committed to enhancing the quality of life for clients while navigating complex service landscapes.

Work History

Support Coordinator

Wriggins Support Services, LLC
03.2017 - 04.2021
  • Identified individual needs and arranged for new services in order to ensure health and safety
  • Successful in achieving community employment and/or living for a high percentage of individuals, creating natural supports and independence
  • Collaborated with service providers in order to create opportunity for individual to make informed choices
  • Monitored service provider performance to validate individual goals and to ensure proper billing
  • Coordinated client support services to enhance individual care plans and ensure effective resource utilization.
  • Developed training materials for staff to improve service delivery and compliance with organizational standards.

Program Director

The Companion Program
03.2008 - 10.2008
  • Coordinated a team of 30 to provide companion services for up to 100 individuals with developmentally disabilities
  • Cleared waiting list of 40 individuals by hiring qualified staff and matching personal characteristics and needs
  • Implemented a comprehensive system for provider payment and reimbursement
  • Promoted services offered and expanded the number of customers involved in the program
  • Networked with parents, Support Coordinators, and others to ensure individuals achieved goals and independence within the community

Support Coordinator

Volunteer and Community Services, Inc.
05.2001 - 12.2007
  • Championed caseload of 36 individuals
  • Played key role in annual agency monitoring and certification
  • Assisted in development of new employees

Program Manager

Tri City Mental Health Center
06.2000 - 01.2001
  • Managed operations of 3 adult group homes with 20 - 25 residents
  • Ensured temporary and permanent staff of 10 -15 maintained 24 hour coverage
  • Complied with annual DMH licensing certification reviews
  • Provided daily staff supervision and prepared annual and semi-annual evaluations
  • Worked closely with insurance providers to resolve payment discrepancies
  • On call 24hours 7 days a week

Assistant Program Manager

Tri City Mental Health Center
11.1999 - 06.2000

Senior Advocate

Tri City Mental Health Center
02.1999 - 11.1999
  • Executed roles as Medication Officer and Human Rights Officer
  • Successfully graduated clients from residential to independent setting

Advocate

Tri City Mental Health Center
08.1998 - 02.1999

Education

B.S. - Psychology

University of Massachusetts Amherst
Amherst, MA
05-1998

Skills

  • Team collaboration
  • Report writing
  • Quality assurance
  • Workload management
  • Customer database systems
  • Information requests
  • Support services
  • Relationship building
  • Goal setting

Timeline

Support Coordinator

Wriggins Support Services, LLC
03.2017 - 04.2021

Program Director

The Companion Program
03.2008 - 10.2008

Support Coordinator

Volunteer and Community Services, Inc.
05.2001 - 12.2007

Program Manager

Tri City Mental Health Center
06.2000 - 01.2001

Assistant Program Manager

Tri City Mental Health Center
11.1999 - 06.2000

Senior Advocate

Tri City Mental Health Center
02.1999 - 11.1999

Advocate

Tri City Mental Health Center
08.1998 - 02.1999

B.S. - Psychology

University of Massachusetts Amherst

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Amanda M. Wriggins