Amanda Young
Enterprise,AL
Summary
Goal-focused, personable professional with several years of experience working in casual to fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Expert in the customer service field, novice in the social work field, enthusiastic to learn new skills and improve on existing ones.
Overview
11
11
years of professional experience
Work History
Lead Server
Corks & Cattle
Enterprise, AL
05.2018 - Current
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
- Monitored inventory levels of food items and alerted management when supplies were running low.
- Processed guest checks using POS system accurately.
- Enforced health regulations concerning food handling, storage, sanitation practices.
- Performed cashier duties such as taking payments from customers and making change accurately.
- Worked with management to coordinate special functions and events.
- Provided exceptional service to high volume of daily customers.
- Assisted in training new servers.
Cashier
Downtown Donuts
Enterprise, AL
07.2017 - 05.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Trained new team members in cash register operation, stock procedures, and customer services.
Server
TAJ Indian Cuisine
Enterprise, AL
06.2016 - 05.2017
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Upheld high standards of sanitation in accordance with health department regulations.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
Delivery Driver
Papa John's Pizza
Enterprise, AL
01.2015 - 12.2016
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Assisted customers with questions or complaints regarding their orders.
- Ensured all food safety regulations were followed during preparation process.
- Performed daily vehicle inspections prior to leaving for deliveries.
Childcare Worker
The Grace Place Church
Enterprise, AL
08.2013 - 02.2015
- Provided individual attention to each child while encouraging self-confidence through positive reinforcement.
- Promoted healthy eating habits by preparing nutritious snacks for the children.
- Established daily routines that provided consistency for the children in my care.
- Administered first aid when necessary or requested by parents and guardians.
Education
Associate of Arts - Social Work
Eastern Gateway Community College
Steubenville, OH12-2022
High School Diploma -
Enterprise High School
Enterprise05-2013
Skills
- Upselling techniques
- Payment Processing
- Team Leadership
- Attention to Detail
- Critical Thinking
- Customer Service
- Excellent communication skills
- Multi-tasking strength
References
References available upon request.
Timeline
Lead Server
Corks & Cattle
05.2018 - Current
Cashier
Downtown Donuts
07.2017 - 05.2018
Server
TAJ Indian Cuisine
06.2016 - 05.2017
Delivery Driver
Papa John's Pizza
01.2015 - 12.2016
Childcare Worker
The Grace Place Church
08.2013 - 02.2015
Associate of Arts - Social Work
Eastern Gateway Community College
High School Diploma -
Enterprise High School