Amanda Zastrow
East Tawas
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Automotive Office Manager
AutoTech of East Tawas
10.2020 - 07.2022
- Read and analyze the mechanics needs for them to complete the task
- Retrieve parts/materials mechanics need to finish the job that they are on
- Answer phones and set up appointments
- Sell the work that needs to be completed on the vehicles so they can maintain safety while these vehicles are on the road.
Project Team Manager
Select A Sales/Daymon
01.2014 - 08.2020
- Ensure that my merchandisers are completing their tasks in a timely manner and correctly
- Rearrange shelves and the product on the shelves
- Used store programs to create and print planograms and tags
- I have a company tablet that I enter the work hours and take pictures of the completed tasks
- Communication through email and company application tablet.
Sales Representative / Merchandiser
Mondelez International
12.2014 - 12.2017
- Assured the stores had enough product to fill their shelves and keep filled until the next truck day
- (I took and submitted product orders)
- Up-sale product and sell the store shippers
- Kept shelves stocked and our area in the backroom cleaned
- I have a company tablet that I enter the work hours and take pictures of the completed tasks
- Communication through email and company application tablet.
Data Entry
Phoenix Composites
09.2014 - 11.2014
- Enter all the information from parts, catalog them and help create and organizing system for the parts
- Used Microsoft Excel and had several different work sheets for these parts, they were based on which plane they came off, stable or unstable, and IPJ-9 or MFN.
General Manager/ Server
Harvest Group INC.
07.2013 - 09.2014
- Interviewed and hired new staff
- Train new hostesses and servers
- Made schedule for the servers and hostesses
- Took care of the customers as a first priority
- Help my fellow servers with the care of their customers
- Made and counted change back from the bill to the customer
- Opened and closed the restaurant, and of the cash register
- Cleaned work areas and prepped condiments and sides at the beginning and end of every shift.
Education
Surgical Technician Program -
Kirtland Community College
Associate in Business Administration - Business Administration
Kirtland Community College
01.2018
Skills
- Workforce Management
- Data Entry
- Inventory Control
- Expense Reporting
- Customer Service
- Operations Management
- Staff Management
- Office Management
- Training and Coaching
- Vendor Relations
Skills Experience
- Exceptional customer service skills, enthusiasm and self-confidence in dealing with the public, organization, teamwork, and persuasion with sales abilities.
- Microsoft Office
- Word
- Excel
- Access
- PowerPoint
- Outlook Express
- Point of Sales Systems
- Rapid Fire
- Aloha
- Adelo
Awards
Magna Cum Laude
VOLUNTEER
Volunteer 4-H Majors Softball Coach, 2022
Tournament Winners
Volunteer Little League Minors Softball Coach, 2020
Undefeated Season
Timeline
Automotive Office Manager
AutoTech of East Tawas
10.2020 - 07.2022
Sales Representative / Merchandiser
Mondelez International
12.2014 - 12.2017
Data Entry
Phoenix Composites
09.2014 - 11.2014
Project Team Manager
Select A Sales/Daymon
01.2014 - 08.2020
General Manager/ Server
Harvest Group INC.
07.2013 - 09.2014
Surgical Technician Program -
Kirtland Community College
Associate in Business Administration - Business Administration
Kirtland Community College