Amanda Zwieryznski
Mansfield,TX
Summary
Dynamic group fitness instructor specializing in exercise programming and customer relationship management. Committed to fostering a motivating environment and enhancing member satisfaction through effective communication and tailored workout plans.
Overview
18
18
years of professional experience
2
2
Certifications
Work History
Group Instructor and Coach
Life Time Athletic
Mansfield, TX
05.2022 - Current
- Led group fitness classes to promote member engagement and community building.
- Tailored workout programs to meet diverse fitness levels and goals, enhancing participant engagement.
- Instructed members on proper exercise techniques and safety protocols.
- Created a welcoming environment that improved member retention and satisfaction.
- Collaborated with team members to enhance class offerings and experiences.
- Utilized feedback to refine instructional methods and improve class delivery.
- Maintained equipment cleanliness and organization for optimal member use.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Provided feedback to staff members regarding participant's performance during events.
- Assisted with the set up and clean up of equipment necessary for each event.
- Assessed individual skill levels within the group in order to tailor instruction accordingly.
- Performed first aid procedures when necessary in order to provide immediate medical attention if required.
- Monitored participant behavior throughout events to ensure safety regulations were being followed at all times.
- Maintained records of attendance and incident reports regarding any accidents or injuries during events.
- Resolved conflicts between participants in a timely manner, providing positive reinforcement when needed.
- Ensured all participants had the appropriate clothing and gear needed for specific activities.
- Conducted energizing, fun, safe and educational classes.
- Monitored form and technique in group environments to maintain individual safety.
- Promoted engagement in group fitness classes and gym activities to cultivate a motivational and supportive culture, enhancing client experiences.
- Implemented safety practices to prevent participant injury and accidents.
- Promoted health and wellness to class members by encouraging sustainable habits and consistency.
- Provided exceptional fitness experience to all members by exemplifying company core values.
- Varied routines, music and classes while following established protocols.
- Offered fitness advice and inspiration during coordinated class events for club members.
- Motivated clients to participate in gym fitness activities and group classes.
- Distributed class evaluations and answered questions from participants after each session.
- Provided resources and information for group members seeking additional health and fitness.
- Set up fitness equipment before class to confirm functionality and availability.
- Assisted with follow-up and communication with participants to help improve class delivery.
- Oriented and advised participants on program and class conduct, procedures and policies.
- Demonstrated commitment to professional growth by pursuing continuing education opportunities in fitness instruction.
- Provided modifications for exercises to accommodate injuries or other physical limitations.
- Led special fitness events and challenges to keep the community engaged and motivated.
- Designed and implemented diverse workout programs tailored to group needs, enhancing fitness levels.
- Maintained certification requirements, including CPR/AED, to ensure compliance with industry standards.
- Developed and maintained positive relationships with participants to foster a supportive fitness community.
- Assisted in the marketing and promotion of fitness classes to increase attendance and participation.
- Led dynamic group fitness classes in high-energy environments, ensuring participant engagement and motivation.
- Incorporated music and rhythm into workouts to create an energetic and fun class atmosphere.
- Performed routine maintenance on fitness equipment to ensure safety and functionality.
- Conducted pre-class assessments to understand participant fitness levels and goals.
- Utilized a variety of fitness equipment to keep classes engaging and challenging.
- Adapted workout plans on-the-fly to accommodate varying fitness levels within groups.
- Ensured safety of all participants by enforcing proper form and technique during exercises.
Waitress, Bartender, Key Manager
Mexican Inn Cafe
Mansfield, Texas
02.2013 - 06.2016
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders accurately and promptly.
- Collaborated with kitchen staff to ensure timely meal delivery to guests.
- Maintained cleanliness of dining area and ensured proper table settings.
- Handled cash transactions and managed point-of-sale system efficiently.
- Resolved customer complaints with professionalism and effective communication skills.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Answered questions about menu items, ingredients, and pricing.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Prepared checks accurately and processed payments promptly.
- Restocked beverage supplies to ensure availability during busy service hours. when necessary.
- Provided accurate change for cash transactions using a cash register system.
- Served alcoholic beverages responsibly in accordance with state laws.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Processed payments accurately using cash registers or POS systems.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Greeted customers and provided excellent customer service.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Hostess, Waitress
Razzoo's Cajun Cafe
Arlington, Texas
09.2009 - 02.2013
- Greeted and seated guests promptly to enhance dining experience.
- Managed reservation system to optimize table turnover and efficiency.
- Assisted servers by communicating guest needs and special requests.
- Maintained cleanliness and organization of waiting area for guest comfort.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Provided menus and explained daily specials to inform guests' choices.
- Monitored dining area for guest satisfaction and addressed concerns swiftly.
- Trained new host staff on procedures and customer service standards.
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Built positive relationships with other front-of-house and kitchen staff.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Performed light cleaning duties, such as wiping down tables or sweeping floors.
- Assisted in preparing the restaurant for opening and closing shifts.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Answered phones promptly to record and confirm reservations.
- Monitored dining area to assess server capacity and estimate wait times.
- Handled cash payments and reconciled daily transactions accurately.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Managed guest expectations by relaying information regarding hours, wait times, and specials.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Accurately recorded customer information into reservation system.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Checked customer identification to verify age before serving alcohol. of customers prior to serving alcoholic beverages.
- Handled cash and processed payments using point-of-sale systems.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
Head Hostess
Mexican Inn Cafe
Mansfield, Texas
09.2007 - 09.2009
- Managed guest seating and reservations to ensure smooth dining experiences.
- Trained and mentored new host staff on customer service standards.
- Coordinated with kitchen and serving staff to optimize table turnover.
- Handled guest inquiries and special requests with professionalism and courtesy.
- Oversaw cleanliness and organization of the waiting area for guest comfort.
- Developed and implemented efficient seating charts for peak hours.
- Assisted in managing waitlist procedures to minimize guest wait times.
- Communicated effectively with management regarding staffing needs and challenges.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Trained new staff on proper hosting procedures and policies.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Monitored guests' needs throughout their stay and responded quickly to any issues or concerns that arose.
- Answered customers' questions about hours, seating, current wait time, and other information.
- Assisted with seating arrangements for large groups and special occasions.
- Answered telephone to provide dining information and take reservations.
- Maintained inventory of supplies necessary for hosting duties such as menus, tablecloths, silverware.
- Resolved conflicts between customers in an efficient and professional manner.
- Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
- Greeted guests upon arrival and escorted them to their tables.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05-2010
Some College (No Degree) - Early Childhood Education
Tarrant County Community College
Arlington, TXSkills
- Group fitness instruction
- Exercise programming
- Safety protocol enforcement
- Participant monitoring
- First aid certification
- Customer relationship management
- Effective communication
- Conflict resolution
- Team collaboration
- Motivation techniques
- Motivational skills
- Student engagement
- Teaching techniques
- Student support
- Safety awareness
- Strength training expertise
- Physical endurance
- Corrective feedback
- Equipment preparation
- Customer engagement
- Engaging personality
- Group fitness
- Strong leadership
- Group instruction
- Positive learning environment
Certification
AFAA Certified
References
References available upon request.
Timeline
Group Instructor and Coach
Life Time Athletic
05.2022 - Current
Waitress, Bartender, Key Manager
Mexican Inn Cafe
02.2013 - 06.2016
Hostess, Waitress
Razzoo's Cajun Cafe
09.2009 - 02.2013
Head Hostess
Mexican Inn Cafe
09.2007 - 09.2009
High School Diploma -
Mansfield Legacy High School
Some College (No Degree) - Early Childhood Education
Tarrant County Community College