Paula Parker
Pearl,MS
Summary
Currently pursuing a Personal Training Undergraduate Certificate from Bryan University. 20+ years’ experience in customer service, insurance billing, and office management. Skilled in multitasking and managing pressure situations. Skilled in Word, Excel, PowerPoint, and multiline connections. Multi-talented fitness leader with a successful history helping individuals of all backgrounds improve health, fitness and overall well-being. Knowledgeable about healthy eating, exercise programs and good lifestyle choices. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
22
22
years of professional experience
Work History
Wellness Coach/CPT/Group Exercise Instructor
YMCA
05.2021 - 12.2021
- Certified in Enhanced fitness
- Created two group fitness class and instructed
- Small group training
- Selling Member personal training
- Livestrong
- Demo nutrition cooking seminars
- Membership/Tours
- Personal Trainer
Health Information Clerk IV
MSDH Rankin County Health Department
11.2013 - 03.2015
- Greeted and directed incoming patients and calls applying Federal, state and HIPPA standards
- Created patient billing, Create, organized doctors and nurses’ schedules, maintaining and organizing schedule hourly for walk-in make appointment and give instructions on time of discharge
- Stepped in office manager duties, after they left unexpectedly
- Established Women infants and children, on the Federal Program WIC
Medicaid Billing Specialist
UMMC Billing
Clinton, MS
05.2008 - 11.2012
- Enhanced billing accuracy by diligently reviewing Medicaid claims and identifying discrepancies.
- Streamlined the billing process for improved efficiency through implementing better organization and filing systems.
- Reduced claim denials by proactively addressing potential issues prior to submission.
- Increased revenue recovery with timely follow-up on outstanding claims and appeals.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring full compliance in all billing practices.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Account Billing Specialist
TEC
Jackson, MS
10.2002 - 08.2008
- Streamlined billing processes by implementing new software and automating data entry tasks.
- Reduced errors in invoicing by conducting thorough audits of account information and correcting discrepancies.
- Increased cash flow with timely and accurate billing, ensuring prompt payment from clients.
- Enhanced customer satisfaction by resolving billing disputes promptly and professionally.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Doctors Office Billing Manager
Medical Practice Specialists
Jackson, MS
07.1999 - 07.2007
- Enhanced billing accuracy by implementing an efficient invoicing system and conducting thorough invoice reviews.
- Streamlined office operations for improved efficiency, delegating tasks to team members and monitoring performance.
- Reduced errors in financial records by implementing a meticulous auditing process and training staff on best practices.
- Increased revenue collection rates through diligent follow-ups with clients and negotiation of payment plans.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Science - Exercise Science
Bryan University
Tempe, AZ01.2024
Skills
- 1-on-1 Personal Training
- Multiple fitness certifications Cardio and Endurance Training
- Group Fitness Instruction
- Functional fitness /Small group
- Knowledge of NASM Model
- Developing group exercise classes
- Customized Exercise Plans
- Client Goal Setting and Motivation
- Strength and Conditioning and Weight loss
- Body Composition Evaluations
- Individualized Education
- Group Instruction
- Program Development
- Goal Setting
- Life Balance Strategies
- Physical Fitness Expertise
- Wellness Assessment
- Personalized Coaching
- Public Speaking
- Weight Management
- Policy Implementation
- Expense Tracking
- Business Administration
- Staff Development
- Team Leadership
- Verbal and Written Communication
- Performance Evaluations
- Staff Management
- Time Management
- Quality Management
- Program Administration
- Supply Chain Management
Additional Information
GPA: 3.78
Mentorship Program
Paired with Industry Professional in Bryan University Mentorship Program
Program Activities
- Apply NASM OPT Model and Nutrition
- Coaching psychology and establishing behavior change in clientele.
- Screening and testing individuals as case study for program design.
Education Certifications
- Bryan University, Tempe, AZ, Personal Trainer Undergraduate Certificate, 11/2021
- Bryan University, Tempe, AZ, Exercise Science Associate Degree, 11/2021
- Bryan University, Tempe, AZ, Exercise Science and Nutrition Bachelor of Science, 12/2023
- NASM, CPT
- NASM, CNC
- ISSA, CPT
- ACE, Certified Group Exercise
Timeline
Wellness Coach/CPT/Group Exercise Instructor
YMCA
05.2021 - 12.2021
Health Information Clerk IV
MSDH Rankin County Health Department
11.2013 - 03.2015
Medicaid Billing Specialist
UMMC Billing
05.2008 - 11.2012
Account Billing Specialist
TEC
10.2002 - 08.2008
Doctors Office Billing Manager
Medical Practice Specialists
07.1999 - 07.2007
Bachelor of Science - Exercise Science
Bryan University